QUADIENT // 2021 Universal Registration Document

Message from the Chairman2
Three questions for the Chief Executive Officer3
Profile & activities4
"Back to Growth“ strategy6
Business model8
Quadient, a responsible company10
A largely independent Board of Directors12
An international management team13
Financial performance14
Investor relations15
1. CORPORATE OVERVIEW17
1.1 Activities18
1.1.1 INTELLIGENT COMMUNICATION AUTOMATION18
1.1.2 MAIL-RELATED SOLUTIONS19
1.1.3 PARCEL LOCKER SOLUTIONS20
1.1.4 OTHER SOLUTIONS20
1.2 Strategy21
1.2.1 “BACK TO GROWTH” STRATEGY21
1.2.2 STREAMLINE OPERATIONS21
1.2.3 CAPITAL ALLOCATION22
1.2.4 SHAREHOLDER RETURN POLICY22
1.2.5 MID-TERM INDICATIONS22
1.3 Organizational structure24
1.3.1 HEAD OFFICE24
1.3.2 RESEARCH AND DEVELOPMENT CENTRES24
1.3.3 PRODUCTION AND LOGISTIC CENTRES24
1.3.4 DISTRIBUTION24
1.3.5 INVESTMENTS25
2. CORPORATE GOVERNANCE REPORT27
2.1 Board of directors28
2.1.1 GOVERNANCE STRUCTURE28
2.1.2 MISSIONS OF THE BOARD OF DIRECTORS28
2.1.3 CHAIRMAN OF THE BOARD30
2.1.4 CHIEF EXECUTIVE OFFICER31
2.1.5 MEMBERS OF THE BOARD31
2.1.6 EMPLOYEE REPRESENTATIVE DIRECTORS35
2.1.7 INDEPENDENT DIRECTORS36
2.1.8 WORK OF THE BOARD OF DIRECTORS38
CORPORATE GOVERNANCE CODE39
2.1.9 RULES OF PROCEDURE OF THE BOARD AND COMMITTEES40
ASSESSMENT OF THE BOARD41
DIRECTORS’ CHARTER41
STOCK MARKET CODE OF ETHICS41
2.2 Committees42
2.2.1 APPOINTMENTS AND REMUNERATION COMMITTEE42
2.2.2 AUDIT COMMITTEE43
2.2.3 STRATEGY AND CORPORATE SOCIAL RESPONSIBILITY COMMITTEE45
2.3 Remuneration report46
2.3.1 2021 REMUNERATION PAID TO THE DIRECTORS AND CORPORATE OFFICERS47
2.3.2 2022 REMUNERATION POLICY FOR THE DIRECTORS AND CORPORATE OFFICERS55
2.3.3 COMPENSATION OF SENIOR EXECUTIVES: STOCK OPTION PLANS AND PERFORMANCE SHARE GRANTS62
2.4 Related-party agreements65
2.5 Summary table of the Extraordinary General Meeting delegations to the Board of directors66
2.6 Information that could have an impact in the event of a takeover bid or exchange offer67
2.7 Practical information for attending the General Meeting67
2.8 Statutory auditors’ report on related party agreements69
3. MANAGEMENT REPORT71
3.1 Review of Quadient’s financial position and results in 202172
3.1.1 HIGHLIGHTS72
3.1.2 INCOME STATEMENT77
3.1.3 CHANGE IN SALES BY ACTIVITY AND GEOGRAPHY77
3.1.4 MAJOR OPERATIONS78
3.1.5 ADDITIONAL OPERATIONS79
3.1.6 RESEARCH AND DEVELOPMENT EFFORT80
3.1.7 CURRENT OPERATING INCOME80
3.1.8 OPERATING INCOME80
3.1.9 FINANCIAL INCOME80
3.1.10 NET INCOME81
3.1.11 FINANCIAL POSITION81
3.1.12 DIVIDEND82
3.1.13 SHARE BUYBACK PROGRAM82
3.2 Ownership structure82
3.3 Information on trends and outlook84
4. RISK FACTORS AND INTERNAL CONTROL85
4.1 Risk factors86
4.1.1 RISK MANAGEMENT FRAMEWORK86
4.1.2 DESCRIPTION OF RISK FACTORS87
4.2 Insurance97
4.3 Internal control and internal audit framework97
4.3.1 INTERNAL CONTROL FRAMEWORK97
4.3.2 INTERNAL CONTROL AND AUDIT ORGANIZATION97
5. NON-FINANCIAL PERFORMANCE STATEMENT101
5.1 Social, societal, and environmental information102
5.1.1 PREAMBLE102
5.1.2 CSR STRATEGY AND POLICY102
5.1.3 EMPOWERING QUADIENT’S PEOPLE TO ACHIEVE THE COMPANY STRATEGY111
5.1.4 ENABLING A CULTURE OF EXCELLENCE AND INTEGRITY120
5.1.5 REDUCING QUADIENT’S ENVIRONMENTAL FOOTPRINT126
5.1.6 BUILD THE BEST CUSTOMER EXPERIENCE POSSIBLE BY OFFERING INNOVATIVE, RELIABLE AND SUSTAINABLE SOLUTIONS133
5.1.7 ENGAGE AND SUPPORT LOCAL COMMUNITIES139
5.1.8 OTHER NON-FINANCIAL INFORMATION144
5.1.9 NOTES REGARDING METHODOLOGY AND THE CSR REPORTING SCOPE146
5.2 Independent third party’s report on consolidated non-financial statement presented in the management report148
6. FINANCIAL STATEMENTS153
6.1 Consolidated financial statements154
6.1.1 CONSOLIDATED BALANCE SHEET154
6.1.2 CONSOLIDATED INCOME STATEMENT156
6.1.3 CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME157
6.1.4 CONSOLIDATED STATEMENT OF CASH FLOW158
6.1.5 CHANGES IN SHAREHOLDERS’ EQUITY159
6.1.6 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS160
6.2 Statutory auditors’ report on the consolidated financial statements219
6.3 Analysis of Quadient S.A.’s annual results224
6.3.1 2021 FINANCIAL YEAR SIGNIFICANT EVENTS224
6.3.2 OPERATING INCOME224
6.3.3 FINANCIAL INCOME224
6.3.4 EXTRAORDINARY INCOME224
6.3.5 NET INCOME224
6.3.6 SHAREHOLDERS’ EQUITY224
6.3.7 TRADE PAYABLES AND RECEIVABLES AGEING224
6.3.8 FIVE-YEAR RESULTS TABLE225
6.3.9 DIVIDENDS226
6.3.10 STATUTORY AUDITORS’ ENGAGEMENT226
6.3.11 POST-CLOSING EVENTS226
6.3.12 2021 OUTLOOK226
6.4 Quadient S.A. statements of financial position227
6.4.1 BALANCE SHEET227
6.4.2 INCOME STATEMENT229
6.4.3 STATEMENT OF CASH FLOW230
6.4.4 CHANGE IN SHAREHOLDERS’ EQUITY230
6.4.5 NOTES TO THE FINANCIAL STATEMENTS231
6.5 Statutory auditors’ report on the financial statements252
7. INFORMATION ON THE COMPANY AND ITS SHARE CAPITAL257
7.1 Quadient S.A. share capital258
7.1.1 SECURITIES GIVING ACCESS TO CAPITAL258
7.1.2 CHANGES IN QUADIENT S.A.’S SHARE CAPITAL258
7.1.3 BREAKDOWN OF SHARE CAPITAL AND VOTING RIGHTS259
7.1.4 CHANGES IN SHAREHOLDER STRUCTURE259
7.1.5 TRANSACTIONS CARRIED OUT ON QUADIENT SHARES BY MEMBERS OF THE BOARD260
7.1.6 PLACE OF THE ISSUING ENTITY IN THE SCOPE OF CONSOLIDATION260
7.1.7 PLEDGES, WARRANTIES AND SECURITIES ON QUADIENT’S SHARES OR ASSETS260
7.2 Quadient shares261
7.2.1 MARKET FOR QUADIENT SHARES261
7.2.2 SHARE PRICE PERFORMANCE261
7.2.3 SHARE PRICE AND TRADING INFORMATION OVER 18 MONTHS262
7.2.4 DIVIDENDS262
8. ADDITIONAL INFORMATION263
8.1 General information264
8.1.1 COMPANY NAME AND HEAD OFFICE264
8.1.2 LEGAL FORM AND JURISDICTION264
8.1.3 DATE OF INCORPORATION AND TERM264
8.1.4 CORPORATE PURPOSE (SUMMARY OF ARTICLE 2 OF THE ARTICLES OF ASSOCIATION)264
8.1.5 REGISTRATION264
8.1.6 CONSULTATION OF LEGAL DOCUMENTS264
8.1.7 FINANCIAL YEAR (ARTICLE 6 OF THE ARTICLES OF ASSOCIATION)264
8.1.8 APPROPRIATION OF EARNINGS (ARTICLE 19 OF THE ARTICLES OF ASSOCIATION)264
8.1.9 ANNUAL GENERAL MEETING (ARTICLE 18 OF THE ARTICLES OF ASSOCIATION)265
8.1.10 STATUTORY THRESHOLD CROSSING DISCLOSURES (SUMMARY OF ARTICLE 11 OF THE ARTICLES OF ASSOCIATION)265
8.2 Recent events265
8.3 Officer responsible for the universal registration document and Auditors266
8.3.1 OFFICER RESPONSIBLE FOR THE UNIVERSAL REGISTRATION DOCUMENT266
8.3.2 AUDITORS266
8.4 Statement by officer267
8.5 Fees paid to the statutory auditors and members of their networks267
8.6 Information policy268
8.6.1 OFFICERS IN CHARGE OF FINANCIAL INFORMATION268
8.6.2 SHAREHOLDER INFORMATION268
8.6.3 FINANCIAL COMMUNICATION CALENDAR268
8.7 Concordance tables269
8.7.1 HEADINGS UNDER APPENDIX 1 OF REGULATION (UE) 2017/1129269
8.7.2 TABLE OF CONCORDANCE FOR THE ANNUAL FINANCIAL REPORT271
8.7.3 TABLE OF CONCORDANCE FOR THE MANAGEMENT REPORT272
8.7.4 TABLE OF CONCORDANCE FOR THE GLOBAL REPORTING INITIATIVE273

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