QUADIENT // 2021 Universal Registration Document

NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

Initiatives Main achievements Reliability of hardware solutions For MRS, in 2021

the Quality performance was 91 . 21 out of 23 of the product lines of MRS business • have reached the OBF (a) targets set for the year Concerning the product reliability, performance was 100 . All the product lines of • MRS business have reach the BPY (b) targets set for the year. For PLS, in 2021 the Quality performance was 0.45 OBF (c) on installed adders (columns) • Concerning the product reliability, the performance is 1.15 BBPY (d) • Availability rate of Quadient cloud solutions is 99.96 . • Bug resolution time – Hotfix Service Level Agreement (SLA): 92.73 •

Availability of digital solutions

Customer satisfaction 95 of customers were satisfied in 2021. • 93 for Customer Experience management (CXM). • 97 for Mail Related Solution (MRS). • 93 for Business Process Automation (BPA). • The Out Box Failure (OBF) KPI measures the quality performance at the installation. It considers the number of (a) installations which are not good at the first time, whatever the reason (missing item in the box, connection issue, quality issue, etc…) in comparison of all the products installed during the reporting period. Each year the Company set targets depending on the maturity and complexity of the products, the OBF targets range from 0 to 2.2 failed installations at the first attempt. The Breakdown Per Year (BPY) KPI measures the product reliability over time. This is the average number of breakdowns (b) that occurred during the reporting period (12 rolling months). As for the OBF, the company sets annual performance BPY targets also depending on the maturity and complexity of the products. They range from 0.09 to 2,3 breakdowns in 2021. For PLS business, the OBF considers all the "adders" (columns of the parcel lockers) which failed during their installation in (c) comparison with all the adders installed during the year. Concerning the reliability of the parcel lockers, the quality and customer support team monitor the Breakdown per Box (d) per Year (BBPY). This represents the average number of breakdowns per lockers that cannot be used by a carrier nor a consumer. In 2021, Quadient launched its first global philanthropy 185 employees engaged in one do good activity online and program, Quadient Cares, as it established philanthropy as a total of 893 employees (18 of all the employees) and a key pillar of its CSR strategy. The first year of this involved on the new philanthropy platform. These reflect program has been focused on establishing fundamental the many sponsorship and volunteering actions identified components of the program, but in substance was still in qualitative questionnaires sent to Quadient’s different positive with a total of EUR 93,654.25 collected for projects subsidiaries. Indeed, as part of this program's new policy, of general interest in sectors such as education, health and since mid-2021, all employees are now entitled to spend social assistance, environment and inclusion & diversity. one working day per year to dedicate their time to the Moreover, 1189 online challenges were completed, 260 program, except for UK and Ireland who benefited from 2 goods collected and 333 contributions completed, days per year. ENGAGE AND SUPPORT LOCAL COMMUNITIES 5.1.7

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UNIVERSAL REGISTRATION DOCUMENT 2021