QUADIENT // 2021 Universal Registration Document

NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

process consists of free pick-up either from field engineers or a logistic partner for heavy products. Quadient has also implemented take-back programs for the collection of supplies (ink cartridges) delivered to its customers. This program is also free of charge for its customers and consists in providing a pre-paid envelop to return the empty cartridges to logistic centers.

TAKE BACK PROGRAMS

Quadient has implemented free-of-charge take-back programs for its customers, to collect the products at the end of leased contracts and enable its operations of remanufacturing. In addition, in some countries, Quadient has joined local compliance programs to manage all products that are not eligible to remanufacturing. The

Initiatives

Main achievements

Ecodesign policy rolled-out within project and R&D • teams for franking and inserting machine product lines. 40 of the Company’s entities are ISO 14001 certified, • including 100 of its industrial sites. Introduction of global reverse logistics to collect • end-of-lease/ rental, end-of-life products. 36,138 products remanufactured in 2021. • 515 tons of non-hazardous industrial waste in 2021 ( vs . • 972.84 in 2020) 4.42 tonnes of hazardous industrial waste in 2021. • 92 of industrial waste valorized (vs. 97.7 in 2020) of • which 85 recovered for material in 2021 (in 2020 material recovery represented 86.4 ). 537 tons of WEEE (Electrical and electronic equipment • waste) in 2021 (vs. 717 in 2020). Implementation of a franking machine consumables • collection process in the United States, Canada, France, United Kingdom, Ireland, Benelux and Germany. 36.2 of franking machines supplies collected from • customers.

Ecodesign of products

Environment management system

Remanufacturing of products

Reuse and recycling waste

Collection of supplies

5

5.1.6

BUILD THE BEST CUSTOMER EXPERIENCE POSSIBLE BY OFFERING INNOVATIVE, RELIABLE AND SUSTAINABLE SOLUTIONS

Quadient is part of a sector that is facing many challenges such as a decline of the mail market, digitalization, and management of the last-mile parcel delivery as e-commerce surges. In light of these trends, the Company is committed to building the best customer experience by offering reliable and secure solutions and creating value for customers with sustainable and innovative solutions.

Quadient’s main efforts in terms of its customers and partners include customer satisfaction and innovation, as well as reliability, availability, solutions, services and safety of those solutions and services. These challenges are addressed from the design of solutions and services offers and are reflected in ambitious objectives, which are monitored regularly.

AMBITIONS & TARGETS 2021-2023 ❚

Target Achievement by end of 2023

Ambitions

KPIs

2021 Results

Deliver high quality, reliable and secure solutions Leverage technology to consistently innovate and improve Quadient’s portfolio of solutions

95

>95

Overall customer satisfaction

>4.5 of annual revenue

of revenue invested in R&D

5.1

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UNIVERSAL REGISTRATION DOCUMENT 2021