Worldline - Registration Document 2016

Corporate and social responsibility report Annex III - Being a responsible employer

A.3.4.2

Online training campaign

Transconstellation

knowledge on topics like the automotive, oil and gas, banking writing an executive summary; English language; Market situation and negotiation style, preparing a sales meeting and motivations, improving the understanding of the prospect sales. industries.. and a global payment training via class room for were composed of trainings on soft skills: discovering the client’s focus on the development of specific sales skills. The challenges with the links to some e-learnings called “challenges” in order to All sales people within Worldline received different messages program pursues the following strategic targets: development. The transformation leadership development flagship programs at Worldline in terms of leadership The “Lead!” program, considered as a best practice, is one of the defined, learned, practiced, improved and passed on to because they know that leadership attributes can be capacity to monitor their own learning and development Effective leaders develop a level of self-awareness and a ● others; Create a common understanding on leadership; ● culture; Have common criteria in order to establish a Worldline ● between the vision of Worldline and their daily job; role in our organization and to be able to make the link Define guidelines for managers in order to understand their ● manager. Clarify to employees what they may expect from their ● groups. The goal is to train about 75 managers per year. Since 2006, 872 managers have taken part in the program in 63 managers reflect on their role as a leader and develop better countries signed up for the pilot session. During this program November 2015. Managers from five different European Worldline launched the “International Lead!” program in their network within the organization. The different modules are work on transversal projects together, they build and strengthen main objective is to develop their leadership skills. As they also sources and gain a deep insight in their impact on others. The their direct reports and they receive feedback from multiple They receive instruments and materials for managing better understanding about tasks and responsibilities of a manager. managers in matrix organization, the remote management of program will be further enhanced to develop the agility of the organized in Paris, Brussels and Frankfurt. This international Company and leadership culture A.3.4.1.3

with four other financial sector companies and the support of an external partner. This is a 16-day talent development program leading to a transaction services. The program was developed in Belgium postgraduate level diploma in the management of financial market’s players. of financial analysis and principles, project valuation and the level. It is designed to provide an introduction to fundamentals to develop careers in the participating company to the highest This program gives a framework of skills and expertise required talents to participate of which 3 participants in 2016. During this Started in 2004, Transconstellation has already welcomed 57 program, attendees will select a business project to work. They management and sponsors. will present outcome at the end of the program to the top employees. Atos University catalogue which is available online to all Communication, Personal Development and Functional) and via Leadership, Sales and Marketing, Risk and Quality Management, Technology, Project Management, Management and covering relevant and strategic matters (Information access to a wide range of training courses via a catalogue The development strategy within Worldline offers its employees time. Employees can follow these high quality trainings during work at unlimited participation and open access via the web. MOOCs (Massive Open Online Course), an online course aimed Worldline is also interested by new ways of learning such as develop and adapt their skills. level. Each year a minimum of days are used to train employees: management and Unions, both on a strategic and individual local training plans are developed and approved by In some of the Worldline countries (Belgium, France and Spain) “Learning Day” is an annual event that gives all employees the Human Resources teams and outside training bodies. opportunity to meet the key players in training at Worldline: the objectives were: September/beginning of October. During the local sessions the It was organized both locally and globally end of presentation of new products and projects; Internal exchange and knowledge sharing through ● Departments gave insight in their daily work; ● IT experts share their area of expertise; ● Sessions of global projects like diversity, CSR. ● [GRI 404-1] Other available training programs A.3.4.3

teams and cultural differences.

program for local and new managers. Induction” program. This is a further variant of the “Lead!” Worldline is also pursuing local implementation of the “Lead!

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Worldline 2016 Registration Document