Worldline - Registration Document 2016

A

Corporate and social responsibility report Annex III - Being a responsible employer

the last 2 (processing of a transaction and the cardholder methods available to the cardholder) were completed in 2016; an electronic payment system and the electronic payment their certification. 524 employees already completed this first module and passed scheme) in 2017. The first 2 modules are available in English and 4 e-learning modules have been developed – the first 2 (what is

3-Speed IT (aka Digital Transformation). Open Payment, Being Digital (in a Digital World) 2-Speed to major market trends changes: Connected Living, Blockchain, On global level, some top experts shared their expertise on An HR skills development program hosted by teams in the topics with management. aims to propose training or knowledge sharing related to HR Human Resources department is dedicated to managers and within the organization. environment, changes and the way to smooth transformation every year to help managers understand their new In addition, Change Management Workshops are organized

A.3.4.6

topics Ambitions and targets on training

A.3.4.6.1

Digital transformation factory

Total hours of training 114,877.93 43,445.05

per gender Average hours

Gender

“creating value for our clients” in 2016. We will launch a employees already finished successfully the new training register on this training. campaign in 2017 to stimulate all Worldline employees to Recently Atos presented the 3-year strategy “2019 ambition”, relationships, Atos University launched a new course to support excellence and to continue to build strong and long-term add value to our client’s business, to deliver operational in everything we do. As it is important to focus on services that transformation requires a mindset where we put our clients first digital journey. The holistic nature of our client’s digital cross-service line solutions to support our customers on their which includes the Digital Transformation Factory with our employees to strengthen these competencies. 164

Men

21.93 20.33

Women

of training taken by employees Average number of hours in 2016 [GRI 404-1]

21.47

A.3.4.4

Knowledge of the fundamentals

policies across all Worldline businesses. Worldline therefore Worldline’s employees. 212,014 training courses have been successfully completed by especially focused on Worldline’s core activities. Thus, in 2016, Satisfaction. Worldline also added a “PCI-DSS” training course Safety and Security, Code of Ethics, Data Protection, Customer focused last year on compulsory training in the following areas: With the growing of the Company, it became critical that cross-functional topics, and ensures compliancy with those Worldline devises clear corporate policies for a number of

A.3.4.6.2

satisfaction TRUST 2020 ambition on training

the results of the survey to define areas to improve. the employees. An action plan is under construction, based on show a satisfaction of 86% with a participation rate of 30.8% of the training provided by Worldline by 2020. The first results of our trainings. 90% of our employees need to be satisfied with area of Learning & Development, in order to ensure the quality In the framework of TRUST 2020 we defined a new KPI in the

A.3.4.5

Payment certification

Europe’s payment industry, the Company developed together and transactional services with the clear intention to consolidate should be recognized as such. that not only all are employees are an expert in this domain, but heart of everything that Worldline does, the Company wants and certification in the core business. With payments at the experts from the different European countries, a basic training with an external specialist in payment industry and its internal As Worldline has emerged as the European leader in payment

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Worldline 2016 Registration Document