Worldline - Registration Document 2016

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Corporate and social responsibility report Annex III - Being a responsible employer

FOR INTERNAL CERTIFICATIONS

management: areas of knowledge, which are directly related to contract The contract management certification covers the following legal policies); Legal & contracting (key contracting principles and main ● Finance, rainbow & risk management; ● managers; Contract management methodology for business ● Soft skills (conflict management, negotiation). ● Already 78 business managers are certified by today. A.3.4.1.2 advantage by giving its sales staff the opportunity to develop Company has created this academy to reinforce its competitive Worldline launched the Worldline Sales Academy in 2015. The foster their personal growth. relationships, to enrich their knowledge of the market, and to their skills, to increase their sales performance and customer employees. Worldline is also preparing a training on payment for all its sales prospecting and consultative selling) as well as on soft skills. sales techniques (selling in the boardroom, pitching to win, on both global and local needs. Worldline starts working on The Worldline Sales Academy includes a global catalogue based The following new initiatives were launched in 2016: participated. The main objectives were: employees and managers, selected from all Worldline countries, place in the area of Paris on March 16 and 17. 200 sales 2016 business challenges and pragmatical plans for Sales, took This 2-day business & training energizing event, focused on Boost Worldline sales dynamics at the beginning of the year; ● Reinforce Worldline sales community; ● Leverage business experiences and best practices; ● Launch Worldline Sales Academy. ● mix of plenary sessions, workshop on business topics and The first day was focused on the business Challenges. It was a afternoon. The different sessions offered: could assist to 2 modules out of the 4 that took place in the especially on Skills & techniques to sell better. Each participant focused on the launch of our Worldline Sales Academy, presentation of our TOP management. The second day was Powerful prospecting; ● Pitching to win; ● Selling in the boardroom; ● Conceptual selling. ● Sales Academy Sales event

ISMP-SD Worldline ITSM tool named

31 certifications in 2016 104 certifications in 2016 110 certifications in 2016 22 certifications in 2016 857 certifications in 2016 1,013 certifications in 2016

Secure Coding Ready

Agile Awareness

Kazan

Launch of PCI in Germany

Payment certification

for Business managers Contract manager certification

69 certifications in 2016

FOREXTERNAL CERTIFICATIONS

Prince2 foundation Prince2 Practioners

53 certifications in 2016 41 certifications in 2016 20 certifications in 2016 34 certifications in 2016 22 certifications in 2016

ISTQB

Scrum master

ITIL

Within the framework of the global PM Academy, Worldline different countries. The goals of the internal certification are to continued to introduce the Internal PM certification in the Worldline project managers; Know better the current level of skills and experience of ● Leverage the level of skills of project manager; ● Homogenize the practices of project management; ● and reward. Give project managers a strong and valuable certification ● Germany, UK, APAC, India and Latam are identified and trained. Belgium and both HR and business assessors in Spain, Certification centers were organized this year in France and Management Certification for Business Managers”. This A new certification rolled out in 2016 is “the Contract certification is designed together with Legal, Compliance and University. Contract Management department and built jointly with Atos in our LMS system. assessment test, all developed in English language and available Certification is composed with online courses and a final activities in the daily operations of the accounts. This Worldline professionals to better perform contract management This Contract Management Academy is aimed to train and help

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Worldline 2016 Registration Document