Worldline - Registration Document 2016

Corporate and social responsibility report Annex III - Integrating sustainability inWorldline’s business

Table of main KPIs [GRI 103-3 Sector specific standards]

A.1.3

Worldline

2016

2015

Per employee revenue Per

employee Per

revenue Per

Priority challenges Worldline

Link with the GRI

2016

2015 2014

Aspects

Relevant KPIs

availability rate Services

WL1

99.88% 99.81% 99.74%

- 100%

- 100%

customer Overall

intimacy Market

surveys (from 0 to 9) from Tactical Satisfaction GBU’s delivered in workshops innovation Customer

secured and available client’s Building fully trust with

GRI102-44

7.67 7.26 6.67

- 100%

- 100%

AO10

10

17

18

- 100%

- 100%

value reinforcing through for clients and platforms & innovative sustainable solutions

Number of WIN members PhD and PhD Percentage of department students at R&D success rate External awards Total number of

1

Innovative solutions

WL2

44

45

42 100% -

100% -

WL2

45% 46% 30% 100% -

100% -

WL2

50% 20% 30% 100% -

100% -

available Fully secured and platforms

GRI418-1 complaints substained

0

0

0 100% -

100% -

Number of incidents security

WL3

110

126

89

- 100%

- 100%

A

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Worldline 2016 Registration Document