Worldline - Registration Document 2016

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Corporate and social responsibility report Annex III - Integrating sustainability inWorldline’s business

Worldlinematerialitymatrix

materiality matrix. This matrix was reviewed by the top management of the Company and shared with Atos’ CSR team. Worldline defined its priority topics in accordance with its stakeholders’ expectations. The result is formalized in the following Worldline

Innovative offers

Cultural diversity

Individual data privacy

Talent attraction & development

Ethics & compliance

Strong suppliers partnership

Market intimacy

Smart working

External Score

Eco-efficient operations

Internal Score

Building clients’ trust with fully available and secure platforms Reinforcing value for clients through sustainable and innovative solutions

Being a responsible employer by revealing our employees’ potential

Endorsing our business ethic within our value chain

Leveraging the eco-efficiency of our data-centers and offices

A.1.2.2

4 challenges [GRI 103-2 sector specific standards]

committed to ensure a high level of customer’s satisfaction. To safety and permanent real-time platform availability for its implement its solutions, Worldline must ensure a high level of clients. People value chain and Worldline’s talents are a key element to creates inspired, sustainable and innovative solutions and is deliver innovation and increase value for clients. Worldline Client satisfaction, innovation, confidentiality and data privacy These essential issues correspond to the following GRI are the main challenges for Worldline towards its customers. responsibility and Customer Privacy . For more information Standards elements: Product and service labeling , Product on GRI standards aspects, see Section 2. which are detailed in the Trust 2020 program and are regularly All of these challenges are covered by dedicated indicators, increasingly closed to its targets by 2020: the revenue of monitored. In 2016, progress has been made and Worldline is as well as the Worldline customer satisfaction increased from sustainable offers increased from € 575 million to € 586 million, 7.26 to 7.67.

As a result of the material assessment process, four challenges stakeholders’ expectations. have been selected and prioritized according to Worldline’s

issues/Worldline areas of action Prioritization of Corporate Social Responsibility

platforms and helping themcreate value through Building clients’ trust with fully available and secured 1. sustainable & innovative solutions During past years, Worldline has developed a strong and recognized market intimacy that enables the Company to industry in which Worldline competes is subject to rapid and anticipate new trends. The global payment and digital services introductions, evolving industry standards, changing customer’s significant technological changes, new products and services competitors. needs and preferences, and the entrance of non-traditional

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Worldline 2016 Registration Document