Worldline - 2019 Universal Registration Document

WORLDLINE Description of the Group’s three Business Lines services

Application management

best practices, techniques and procedures the Group ensures for a deployed application optimal operation, performance and efficiency. No in-house expertise is required at the client site

The Group provides operational application management services and is managing the operation, maintenance, versioning and upgrading of the software solutions. By using

for operational application management.

Mobility & e-Transactional Services C.1.3

The Group’s Mobility & e-Transactional Services is leveraging Worldline core payment capabilities and regulatory expertise to capture in real-time high volume transactions, authenticate and secure, process business critical bi-directional transactions and archive (fraud management, regulation).

Hence Mobility & e-Transactional Services is targeting those markets that are impacted by the same structural changes than the payment market is facing: the move from paper to digital, the revolution in customer engagement created by Digital, the need for secured business critical transactions, the drive towards social mobility supporting climate repair and to comply with regulation.

C

BRINGING PAYMENT AND REGULATION EXPERTISE TO NEWMARKETS

•From Paper to Digital •Customer Engagement digital revolution • Secure business critical transactions • Comply with regulations

•Capture in real-time high volume transactions •Authenticate and secure •Process business critical bi-directional transactions • Archive (fraud management, regulation)

3

Current focus

2

Target Markets Impacted by structural factors

1

Leveraging WL core payment capabilities and regulatory expertise

Paperless secured systems demand Government • Health

Digital Ticketing Transport • Cities

IoTandPayment Manufacturer • Insurance

Mobility & e-Transactional Services offers clients a breadth of solutions designed to accelerate and enhance new digital forced to evolve in order to adapt to new technologies, new services and new business models that take advantage of the usages, new customer expectations, and new payment means, increasing digitization of the physical world. The emergence of while having to optimize processes that are becoming more new digital businesses has been fuelled by an explosion of and more costly. Together, these businesses help differentiate new types of consumer needs. More and more devices are the Group from numerous players in the market and becoming connected—from smartphones and tablets to cars, demonstrate an ability to help the Group’s partners with all trucks, and buildings. New digital services are generating huge aspects of their transactional related businesses. Meanwhile, companies and government entities are being

volumes of consumer data, which can be used to further enrich customers’ experiences. Moreover, consumers benefiting from these new digital services are becoming more mature, more active and are ever increasing in number.

Mobility & e-Transactional Services generated revenue of € 343.8 million and an OMDA margin of 15.5% in 2019 (€ 53.4 million).

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Universal Registration Document 2019