Worldline - 2019 Universal Registration Document
EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reducing our environmental footprint [GRI 419-1]
REPAIR: Worldline strives to extend as much as possible ● the life duration of its terminals, either through maintenance service for rented terminals or through after-sales service for sold terminals. The Company offers to its customers an efficient repair services mainly for its two major markets: Belgium and the Netherlands. The repair process is organized to maximize the recycling and repurpose of usable parts of the terminals in the second-hand market. Once cleaned and reprogrammed, a significant part of these payment terminals can be reused. The terminals are collected in the warehouses where they are held in temporary storage and refurbished in repair centers. Such centers for Worldline terminals are managed by BMZ in Belgium (refer to this document Section D.184.108.40.206), Connectronics in Czech Republic for other countries in Europe, and Toshiba Tec. in Indonesia. RECYCLE: Different local organizations are in charge of ● collecting, dissembling and professionally disposing Worldline terminals at their end-of-life. For rented terminals, merchants can return their rented terminals by courier or post package the collection rate of used terminals is above 90% notably for Belgian and Dutch markets. For sold terminals, merchants can either send the terminals to the same channel or use the traditional recycling streams locally available. For the Belgian Terminal sales market, Worldline Belgium is a member of Recupel (which recycles used electronic appliances): merchant can
thus use these dedicated recycling containers for WEEE waste like payment terminals. The waste management of payment terminals is similar in France, where it is processed by Lumiver Optim and Defabnord. For other Terminal sales market, it is the local importing partner that takes care of legal obligations of product stewardship on waste collection and recycling. If the terminals cannot be reused, they are occasionally disassembled and their components salvaged. After a rigorous quality control, these components can be used as spare parts for new terminals. Non-recoverable components (cables, batteries, printed circuit boards, metal parts, housings) are sorted in special containers and disposed. The process of disposal is carried out by certified companies, in accordance with best practices, ensuring the best environmental solution for each component. In 2018, Worldline started to use the service of the MCA Company to gain additional waste sorting services. On average, Worldline Belgium processes 34 tons of WEEE each year, mainly Terminals. Besides, beyond terminals, other initiatives are conducted to valorize WEEE in the Company, such as the donation by Worldline Austria of its old office IT equipment and server hardware equipment to “AfB”, an organization that repairs and refurbishes the equipment for reuse. Waste Electrical & Electronic Equipment (WEEE) – Worldline offices follow the same waste policy as payment terminals for the collection and processing of used or end-of-life WEEE. In Worldline business context, WEEE includes IT servers, storage robots, network switch, computers (laptops and desktops), monitors, printers, ink cartridges, battery chargers, adapters and electrical appliances. In 2019, Worldline collected 124,877 Kg of electronics waste and 100% have been professionally disposed [AO 19]. The volume of non-electronic waste amounts to 424,054 Kg, 90.3% of which was professionally disposed.
Reduce waste induced by our activities [AO 19] D.5.3.2 ISO 14001 and waste tracking – As part of its ISO 14001 certification program for all its sites above 500 employees, Worldline aims to achieve high quality waste management through waste sorting through collective bins at each floor, collection and recycling. Besides, Worldline has carried out actions to reduce food waste in its canteens, as demonstrated by the creation of biomass energy in Seclin (France). In 2019, 15.132 tons of wastes have been collected, which has allowed the production of 5,044 Kg of compost. Posters explaining how to sort waste for composter are also displayed in the canteens in Seclin to encourage employees to adapt this practice at home. In addition in Italy, Worldline also organized a Plastic Free Campaign in 2019, distributing recyclable water bottle and biodegradable coffee cup in the vending machines to reduce plastic waste.
KEY RESULTS Indicator
E-waste collected (Kg)
81,460.7 64,369 81,460.7 64,369
92,110 119,984 124,877 92,110 119,984 124,877
E-waste collected or recovered and reused/recycled (Kg)
Other waste collected (Kg) 568,535 657,947 518,446 488,464 424,054 Other waste collected or recovered and reused/recycled (Kg) 640,480.5 617,958 466,626 410,323 383,204
Universal Registration Document 2019
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