TELEPERFORMANCE_Registration_document_2017

ADDITIONAL INFORMATION

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9.7 Cross-reference table on environmental, labor and social information

9.7 Cross-reference table on environmental, labor and social information

 Pursuant to Decree No. 2012-557 of April 24 th , 2012 on the implementation of Article 225 of Act No. 2010-788 of July 12 th , 2010 and Article 12 of Act No. 2012-387 of March 22 nd , 2012, amended by the Decree No. 2016-1138 of August 19 th , 2016

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Pages

Section

STAFF INFORMATION

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Workforce

Total workforce (breakdown by gender and geographic region)

130 130 130

5.2.1.1 5.2.2.2 5.2.2.2

Hiring (permanent and fixed-term contracts, any hiring problems encountered) Dismissals (grounds, re-assignment measures, rehiring, support plans) Remuneration (changes, social security charges, profit-sharing and incentive plans, employee savings plan)

130; 131

5.2.2.1; 5.2.3

Work organization

b

b

Organization of working hours (working hours for full-time and part-time employees, overtime, outsourced workforce)

131 132

5.2.4.1 5.2.4.3

Absenteeism (grounds)

Labor relations

b

b

Social dialog organization (rules and procedures for employee notification, consultation andbnegotiation)

132 132

5.2.5.1

Overview of collective agreements

5.2.5

Health, safety and security Health, safety and security conditions at work

135

5.2.6

Agreements signed with trade unions and staff representatives regarding health, safety andbsecurity at work

135

5.2.6

5.2.6.1; 5.2.6.2; 5.2.6.3; 5.2.6.4; 5.2.6.5

Frequency and severity rates of industrial accidents and record of occupational illnesses

135; 136

Promotion of and compliance with ILO fundamental conventions

b

b

Compliance with the freedom of association principle and the right to collective bargaining

126

5.1.3

Elimination of discrimination in respect of employment and occupation

126; 139

5.1.3; 5.2.9

Elimination of forced or compulsory labour

126 126

5.1.3 5.1.3

Effective abolition of child labour

Training

b

b

Training policies implemented

138 138

5.2.7 5.2.7

Total hours of training

Equal treatment

b

b

Measures taken in favor of equality between men and women

139 140 141

5.2.9.1 5.2.9.2 5.2.9.4

Measures taken in favor of employment and integration of disabled workers

Anti-discrimination policy

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