TELEPERFORMANCE_Registration_document_2017

ADDITIONAL INFORMATION 9.7 Cross-reference table on environmental, labor and social information

b

Pages

Section

ENVIRONMENTAL INFORMATION

b b

b b

Global environmental policy

Company organization to take into account environmental issues and assessment and certification procedures Employee training and awareness measures regarding environmental protection Resources assigned to the prevention of environmental risk and pollution

142 142 147 147

5.3.1 5.3.1

5.3.4.1 5.3.4.1

Amount of provisions and guarantees for environmental risks

Pollution and waste management

b

b

Prevention, reduction or compensation measures regarding atmospheric, aqueous andbterrestrial pollution seriously affecting the environment

b

n/a

Noise pollution

148

5.3.4.3

Measures implemented with regard to all other forms of pollution inherent tobabspecificbactivity

144

5.3.2.2

Circular economy

b b

b b

i) Prevention and management of waste

Measures of prevention, recycling, reutilization, and other forms of recycling and disposal of waste

143 143

5.3.2

Actions to fight against food wasting ii) Sustainable use of resources

5.3.2.1

b

b

Water consumption and supply in view of local restrictions

145

5.3.3.2

Raw materials consumption and measures implemented to improve consumption efficiency Energy consumption, measures implemented to improve energy efficiency and use ofbrenewable energies

145

5.3.3

145 148

5.3.3

Land use

5.3.4.3

Climate change

b

b

Greenhouse gas emissions

147 147

5.3.4.2 5.3.4.1

Adaptation to the consequences of climate change

Protection of biodiversity

b

b

Measures implemented to preserve or promote biodiversity

148

5.3.4.3

b

Pages

Section

SOCIAL INFORMATION

b

b

Local, economic and social impact of our business

b

b

Impact of the Company’s activity on employment and regional development Impact of the Company’s activity on local and neighboring communities

149 149

5.4.1 5.4.1

Stakeholder relations

b

b

Conditions of discussions with stakeholders (professional inclusion associations, teaching establishments, environmental protection associations, consumer and local residents’ associations)

149 150

5.4.1 5.4.2

Partnership and sponsorship activities Subcontractors and suppliers

b

b

9

Integration of social and environmental factors in the procurement strategy Importance of subcontracting and integration of CSR in relationships with suppliers andbsubcontractors

152

5.4.3.3; 5.4.3.4

152

5.4.3.3; 5.4.3.4

Fair practices

b

b

Anti-corruption measures

152 153 153

5.4.3.2

Measures implemented in relation to consumer health, safety and security

5.4.3.5; 5.4.3.6

Other action in support of human rights

5.4.3.7

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