CORPORATE RESPONSIBILITY Societal responsibility: increased interaction with stakeholders


commitment to the Collège des Bernardins will continue for the next few years with the creation of the new digital humanism department dedicated to studying the societal aspects of digital technology. Through this department, the Group will provide its experience as a digital enabler helping large businesses and administrations enrich thinking and work to be undertaken with researchers, scientists, experts, anthropologists and large businesses to provide a fresh perspective on this crucial subject for the future of humankind.

The Group’s responsible purchasing policy also reflects the community engagement aspects promoting local development, small businesses and greater diversity. p Use of the social economy in countries, measures to promote diversity. p Partnership with Atimic in France promoting employment for people with disabilities as subcontractors. p Use of local suppliers to strengthen the local economy. p Shorter payment periods to encourage the use of small businesses. 3.6.3. ENVIRONMENTAL POLICY p Listing of eco-friendly paper at our supplier, Office Depot. p Renewable energy: purchase of renewable energy or use of certificates of origin covering electricity and gas consumption. p Purchases of EPEAT Gold-certified PCs. p Introduction of Science Based Targets (1) : Sopra Steria makes sure that its major suppliers accounting for at least 70% of its supply chain’s emissions, keep their greenhouse gas emissions under tight control and have introduced greenhouse gas emission reduction targets by 2025. 3.7. Client satisfaction at the heart of the Sopra Steria Group’s project Delivering client satisfaction is a top priority for Sopra Steria. Combining added value, innovative solutions and high-performance services, the Group enables its clients to make the best use of digital technology. Enduring trust For the past several years, Sopra Steria has pursued a key account strategy aimed at building enduring, high-quality relationships, better understanding its strategic clients’ development and competitiveness challenges, and providing a comprehensive end-to-end response with a high level of added value. In 2017, the major clients strategy was ramped up and supported by a governance framework tailored to each individual country. In 2017, the Group’s revenue from its major clients grew again, reflecting the pertinence of this approach amid a fiercely competitive environment. In a reputation survey undertaken in 2017, major clients recognised the relevance of the Group’s strategy, the excellence and closeness of relationships with their contacts at Sopra Steria, and the integrity, ability to respond swiftly and confidence they inspire. p Sopra Steria gained the maximum score in the CDP Supplier evaluation and was added to CDP’s A List (2017-2018 campaign).

3.6. More stringent responsible purchasing requirements

Over the past few years, the Group has launched a programme to evaluate its key suppliers to make sure they meet the corporate responsibility standards set by the Group. The programme was reviewed in 2017 to: p incorporate new regulatory requirements (duty of care; Sapin II Act) and manage risks arising from the supply chain; p overhaul Group purchasing rules and procedures; p raise standards and harmonise practices and roll them out Group- wide; p add a Purchasing section to the Key Book, the handbook of Group rules specifically concerning: • supplier selection, • purchase requests and orders, • order receipts and payments; p overhaul the Group’s supplier charter to include the Group’s new requirements. Suppliers Sopra Steria uses the EcoVadis platform to evaluate its supply chain. It reviews 21 different areas related to social, environmental and ethical responsibility and the supply chain. The framework has been introduced in stages since 2014 across the countries and entities making up the Sopra Steria Group. In 2018, it will be extended to new Group suppliers. Subcontracting Sopra Steria may make use of subcontractors in cases where its commitments cover activities or services that fall outside its usual scope of activity, or where specific expertise is needed within a given project. When it calls upon external expertise, the service providers or subcontractors it selects to perform a portion of the services are accountable to the Group’s entities. The services they provide are checked in the same way as services delivered by other members of Sopra Steria’s teams. The Group’s key subcontractors are gradually being brought into the EcoVadis CSR evaluation programme. 3.6.1. THIRD-PARTY EVALUATION OF THE SUPPLY CHAIN

(1) SBT: Science Based Targets is an internationally recognised initiative offering mathematical models for identifying the environmental footprint of activities so as to be able to set ambitious greenhouse gas emissions reduction targets.



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