QUADIENT - 2019 Universal Registration Document

Business Model QUADIENT IN BRIEF

● ● SALES: € 1.1 billion ● ● RECURRING REVENUE: 68% ● ● MAJOR OPERATIONS: 83% of sales, of which: - NORTH AMERICA: 55% - MAIN EUROPEAN COUNTRIES: 45% ● ● CURRENT EBIT (2) : € 185 million 2019 RESULTS (2) Before acquisitions-related expenses

SOFTWARE/ DIGITAL SOLUTIONS

BUSINESS MODEL

(underlying factor)

VALUE CREATION

Recurring ● ● Subscription (SaaS) (installed base) ● ● Use ● ● Maintenance (installed base / charging for maintenance services) ● ● Professional services (invoiced on a time spent basis)

OUR CONTRIBUTION TO THE SUSTAINABLE DEVELOPMENT GOALS

CUSTOMERS ● ● Circular economy: 32% of hardware marketed are produced through a remanufacturing process ● ● 96% customer satisfaction rate

Non-recurring ● ● License sales (number of units sold / per-unit price)

PEOPLE ● ● € 466 million paid in employee wages, bonuses, commissions and payroll charges ● ● 96.3% permanent contracts to support local jobs ● ● 31.1% women in the Group ● ● 26.4% of managers are women ● ● 47% of employees have access to a workplace wellness program

BUSINESS PROCESS AUTOMATION

CUSTOMER EXPERIENCE MANAGEMENT

CUSTOMERS

ACCOUNTS PAYABLE ● ● € 245 million in purchases

● ● Segment of largest small & medium-size enterprises ● ● 70% of Business Process Automations

● ● Large

● ● 89.2% of suppliers assessed comply with the requirements of the Suppliers' Code of Conduct

accounts ● ● 10% of sales are made to Mail-Related Solutions customers

STATES AND REGIONS ● ● € 29 million in taxes ● ● 5% reduction in CO

customers are Mail- Related Solutions customers

2 emissions compared

to 2018 (Scopes 1 and 2) ● ● 90% of waste recycled or recovered ● ● Employees involved in many volunteer initiatives in their local communities

RECURRING REVENUE

Approx. 70%

> 70%

SHAREHOLDERS ● ● € 18 million in dividends paid for 2018

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DOCUMENT D’ENREGISTREMENT UNIVERSEL 2019 UNIVERSAL REGISTRATION DOCUM NT 2