QUADIENT - 2019 Universal Registration Document

QUADIENT IN BRIEF

QUADIENT, A RESPONSIBLE COMPANY

For more than a decade, Quadient has run its business with the greatest integrity, offering its customers innovative and sustainable solutions while working to limit its impact on the environment. Quadient has defined a CSR process, aligned with its operations and strategy, around four pillars.

Pillars andmain events of 2019

Health, Safety and Well‑being ● ● 47% of employees have access to a wellness and employee assistance program ● ● 0.12% absenteeism due to workplace accidents Talent Attraction and Retention ● ● 804 new hires in 2019 ● ● Employee Net Promoter Score (NPS) rose from 2 to 3 ● ● Staff turnover rate of  12.6%

Human Capital Development ● ● 85.6% of employees attended at least one training course in 2019 ● ● Deployment of the “LinkedIn Learning” e-program and online English classes

Diversity ● ● Women represent 31.1% of Quadient's total workforce ● ● Women make up 19.2% of senior leaders, up by 60% compared to 2018 ● ● Deployment of the “Empower Women Program”

Engaging with theGroup's employees and local communities

To learn more: Chapter 5.1.3

Technology and Innovation ● ● 4.7% of sales dedicated

Sustainable Products and Solutions ● ● 32% of hardware placed on the market come from remanufacturing ● ● Measuring the carbon

Customer Satisfaction ● ● A 96% customer satisfaction rate ● ● 99.8% availability of digital solutions (Business Process

Creating the best customer

experience by offering innovative, reliable, and sustainable solutions and services

to innovation & R&D especially to develop cloud-based offer for digital

Automation & Customer Experience Management)

solutions and enhance existing products with new functionalities

footprint of products and digital solutions

To learn more: Chapter 5.1.4

Code of Ethics ● ● Update to the Code of ethics Data protection and information security ● ● Five sites ISO 27001-certified ● ● 25 security audits conducted

Responsible Procurement ● ● 221 suppliers assessed, representing 98.9% of production purchasing ● ● 89.2% of suppliers assessed comply with the requirements of the Suppliers' Code of Conduct

Promoting a culture of excellence and integrity

To learn more: Chapter 5.1.5

Circular Economy ● ● 90% of industrial waste recycled ● ● 31% of used ink cartridges collected ● ● Industrial waste reduced by 8.6% compared to 2018

Climate Change ● ● Energy consumption

reduced by 8.0% compared to 2018 ● ● In 2019, Quadient obtained a score of B on the Carbon Disclosure Project (CDP) questionnaire

Reducing Quadient's environmental footprint

To learn more: Chapter 5.1.6

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UNIVERSAL REGISTRATION DOCUMENT 2019