QUADIENT - 2019 Universal Registration Document

“Back to growth” strategy QUADIENT IN BRIEF

In September 2019, the Company changed its name to Quadient to accompany its new strategy and transformation into a unified business bringing all its solutions together under a single brand.

Execution of the strategy in 2019

MAJOR OPERATIONS

ADDITIONAL OPERATIONS

Substantial progress in the “Grow, improve or exit” strategy. This strategy applies to the major solutions outside of North America and the main European countries, and to all the non-strategic solutions: ● ● Strong growth and increased profitability of the international Customer Experience Management activity and the Parcel Locker Solutions in Japan; ● ● Reshaping of the portfolio: three divestments and the shutdown of one business; ● ● Total amount of divestments carried out: more than $90 million; ● ● Significant improvement in profitability.

Business expansion: ● ● Customer gains in new verticals; ● ● Increased market share in existing verticals; ● ● Increased cross-selling; ● ● Establishment of new sales partnerships. Acceleration of innovation and R&D: ● ● Streamlining of product lines; ● ● Expansion of Cloud offerings. Strengthening of synergies among the four major solutions. Acquisition of Parcel Pending, the leader on the residential market for parcel lockers in North America:

● ● Integration on track; ● ● Accelerated growth. Optimization of the supply chain.

Main events of the period

Announcement of the “Back toGrowth” strategic plan

Announcement of Quadient new identity

Customer Experience Management: EMC Insurance chooses Quadient

Refinancingwith a € 325million bond issue 10,000 parcel lockers installed worldwide Appointments of the newGroup Chief Financial Officer andChief OperatingOfficer

5,000 parcel lockers installed in Japan

Refinancingwith a Schuldschein placement of approximately €210million

Acquisitions of Parcel Pending

Refinancingwith a Schuldschein placement of € 42million Customer Experience Management: version R14 of Inspire

Divestment of Satori Software

Appointment of the newmanager of Mail‑Related Solutions

Divestment of Human Inference

Announcement of the shutdown of Temando

Divestment of ProShip

May

June

March

January 2019

2020

January

February

February

December

November

September

Change in the business portfolio

Refinancing operations

Management team

Operational milestones

In late March 2020, amid an economic environment disrupted by the Covid-19 pandemic, Quadient decided to suspend the quantitative objectives connected to its “Back to Growth” plan. To view the most recent announcements by the Company, please visit the financial communication website: https://invest.quadient.com/en-US.

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UNIVERSAL REGISTRATION DOCUMENT 2019