PERNOD-RICARD - URD 2021-22 EN

Sustainability & Responsibility Ethics & compliance

Objectives and policies MOOC on alcohol & responsible drinking

them to decide to use it or not in their role of adults talking to minors. It is based on the materials of leading independent alcohol education charities and aims to provide them with up-to-date and accurate tips on how to prepare, launch, and lead the alcohol-related conversation.

Pernod Ricard has developed an online training on alcohol and responsible drinking. It was launched in April 2020 and translated into 21 languages. This training gives information on alcohol and alcohol-related risks. Employees can thus learn the facts about alcohol and make informed decisions as to whether to drink alcohol and how to drink responsibly. The training embeds the Group’s Global Responsible Drinking Charter. The Group expects all employees to comply with this Charter as a breach could present a risk to the health and safety of employees and third parties. This training has been made compulsory for all Group employees worldwide. This year the Group almost achieved its target of training 100% of its active employees and has committed to keeping this target on a yearly basis. This year, Pernod Ricard also shared a guide with its employees for parents and carers at Pernod Ricard on “How to talk to children about alcohol?”. The Group has taken a strong commitment to fighting underage drinking. As their most influential role models, parents and carers are in the best position to equip young people with knowledge about the risks of underage drinking and how to make safer choices around alcohol. However, engaging in a conversation with children on that topic can be difficult. That is why the Group has prepared this guide for its employees, up to Quality, food safety and product compliance 3.4.1.1 Pernod Ricard aims to provide customers with products of the highest quality. It thus places particular importance on consumer health and safety. This has resulted in a significant effort in terms of the prevention of risks associated with alcohol abuse (see Subsection 3.3.4 “Responsible Hosting”). It also led to a strict policy in terms of food safety during product design, sourcing and manufacturing. The control of consumer product safety is based on the implementation of the hazard analysis critical control point (HACCP) method. This aims to identify all potential risk points in the manufacturing process. Appropriate preventive measures are put in place to control them. Brand Companies producing the Group’s strategic brands are ISO 9001 certified. This represents 100% of the volume produced. In addition, and despite Wines & Spirits being less exposed to food safety risks than other food industry segments, Pernod Ricard decided to have its facilities certified to the ISO 22000, standard (Food safety management systems). In a proactive manner, some Pernod Ricard facilities are FSSC 22000 certified. The FSSC 22000 is an extension of the existing ISO 22000. Internal quality standards are drawn up by Pernod Ricard for its industrial activities including various specific guidelines. The aim is to control risks such as the accidental contamination of a product or the presence of a foreign body in a bottle. These standards are audited as part of an internal cross-audit process. Ethics & compliance 3.4 The Group’s ethical practices 3.4.1

Training of sales staff on the prevention of alcohol-related risks

Pernod Ricard’s sales staff and brand ambassadors are at the frontline of the Group's business. Because of their job, they might find themselves in challenging situations relating to the consumption of alcohol. This is why, this year, the Group launched a new dedicated training programme to prevent alcohol-related risks amongst its sales staff and brand ambassadors. Throughout this training, they will learn how to identify alcohol-related risks for themselves and consumers and how to respond in a professional and safe manner. Action plans and next steps Pernod Ricard will continue to train its employees on responsible drinking and to enrol them as ambassadors for responsible drinking through their acknowledgement and signing of the Global Responsible Drinking Charter. Pernod Ricard will start rolling out its new training programme for the sales staff and brand ambassadors on the prevention of alcohol-related risks.

3.

In FY22, health conditions made it possible to perform on-site cross-audits again. The Group’s top priorities are to i) ensure its products comply with applicable regulations in each market, and ii) guarantee food safety for consumers. A food law and food safety watch is continuously done and a summary is circulated to all affiliates every two months. This helps them stay abreast of any changes to applicable regulations and food safety risks. A chemical analysis plan for the Group’s main products is drawn up annually. In FY22, this involved 99 finished products with over 3,500 analyses being carried out. In addition, a Group tool is used to record and track quality complaints from consumers in real time. The affiliate in question is immediately informed so that corrective action can be taken. In the event of a serious product safety concern, the system also immediately informs Headquarters. This allows for a rapid response. Each affiliate has a crisis management procedure. This is particularly for product health risk involving, if necessary, a product recall. These procedures are subject to regular testing, training for those involved and updates. Quality indicators including the complaints rate are presented to Senior Management. The current Group tool is an interactive web tool, Intelex (Loop application), launched in 2022 and replacing the Complaint Management System (CMS) web tool, which was launched in 2007.

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Pernod Ricard Universal Registration Document 2021-2022

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