NEOPOST - 2018 Registration document

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Non-financial performance statement

Social, societal and environmental information

Talents attraction and retention Prevent any risk related to recruiting and retaining key people and qualified staff.

Breach of Ethical rules Adopt transparent communication regarding the Group’s policies on fraud, corruption and anti-competitive practices. Act in accordance with the legal requirements of the host country on the implementation of anti-corruption and anti-fraud policies, including third party whistle-blower programmes. Data protection and integrity Protect data integrity against cyber attacks, negligence or illegal access resulting in the corruption, theft, loss, leak of the Company’s data or personal data or disruption of business. Responsible procurement Prevent the risk of human rights violation and abuse in our supply chain and operations. by applying due diligence to both direct and indirect suppliers. Prevent the risk of failure to reduce the environmental footprint of the Group's products with suppliers. Intellectual property rights Respect and enforce the intellectual property rights to avoid patent litigation, statutory fines and regulations associated with anti-competitive practices Circular economy Incorporate the principles of a circular economy (ecodesign, waste recycling, reuse, remanufacturing) when defining our solutions and services and in their business models. Climate change Reduce the Group’s carbon footprint and seize opportunities to reduce operational costs at a time when climate change regulations are becoming more restrictive and carbon taxes a reality

Human capital development Anticipate problems with the delivery, transfer and acquisition of key or rare skills. Provide expert advice to employees and ensure they use it effectively to provide the highest quality of service. Health & safety and well-being Promote work/life balance (flexible work, parental leave, teleworking, etc.). Prevent the risk of deterioration of working conditions and the working atmosphere within the Company leading to an increase in accidents and harming physical and mental health. Diversity and inclusive workplace Promote equal opportunities in terms of recruitment, pay and benefits, promotion, access to the leadership programme, training and career management. Prevent any risk of discrimination in general (age, race, gender, ethnic or social origin, nationality, language, religion, health, disability, marital status, sexual orientation, political or philosophical opinion, veteran status or otherwise, trade union membership or other characteristics protected by applicable laws and regulations). Innovative and sustainable solutions Off Offer the best customer experience through innovative, competitive and sustainable solutions and services at the right time on the market. Major service disruption Prevent loss of quality or services disruption of the services provided to our customers due to technical malfunction, operational outage, cyber attack, natural disaster or damage to the Group's infrastructure, systems and products.

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REGISTRATION DOCUMENT 2018 / NEOPOST