NEOPOST - 2018 Registration document

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Non-financial performance statement

Social, societal and environmental information

Challenges related to civil society and other stakeholders

Challenges related to employees

Human Capital Development Identification of skill gaps and development of knowledge sharing programs | Promotion of internal mobility | Employees’ skills development in particular on digital Attracting and retaining talents Employer brand attractiveness & reputation | Long-term & short-term incentive programs to retain well-qualified & high performing employees Transformation Silos | Synergies | Organization | Ways of working & processes Health & safety, well being at work Reduction of work related accidents for employees | Raising awareness of employees regarding safety rules | Promotion of work-life balance (flexible working, parental leave, home/office etc.) | Prevention and mitigation of psychosocial risks at work (stress, harassment, isolated work, etc.) | Monitoring of employees engagement and satisfaction Diversity Non-discrimination in general ( age, race, gender, ethnic or social origin, nationality, language, religion, health, disability, marital status, sexual orientation, political or philosophical opinion, veteran or other status, trade union membership or other characteristics protected by applicable laws and regulations.) Community engagement Encourage employees to support local communities and embody our values Solutions & service offers Create innovative solutions | Time to market | Products and services that help / solve environmental /social issue for customers | Performance, quality, reliability Technology availability Business continuity risks related to disruptions of operations | Managing systemic risks from technology disruptions Product stewardship Compliance with regulations (e.g. REACH, ROHS, WEEE) | Anticipating future regulations and trends | Safe products with risk management practices | Planned obsolescence Products eco design Investments in R&D on low carbon products | Innovation to increase product efficiency | Reduce environmental footprint (eco-design) | Improvement of product lifecycle | Reduction of impacts due to end of life of products Challenges related to business operations and customers

Corporate governance Compensation of executives and directors | Independence of directors | Integrity and fair compensation of directors, sustainable development criteria in compensation | Diversity in executive Committee Fraud and corruption Transparency of payments to governments / political parties | Anti-bribery and fraud policies enforcement including third party whistleblowing programs | Compliance with or exceeding the requirements of host- country law Intellectual property Patent litigation cases | Regulatory fines and settlements associated with anti-competitive practices Sustainable procurement Manage risks and perform due diligence regarding working conditions, health and safety of direct and indirect subcontractors / suppliers (environment) | Conflict minerals Human Rights Manage risks and perform due diligence regarding working conditions, health and safety of direct and indirect subcontractors / supplier labor | Prevention of risks connected to human rights abuses in the supply chain | Prioritization of risk of violating human rights in audit plans to be carried out on the supply chain Data privacy Protection of customers’ information and personally identifiable information | Compliance with regulations on data protection. | Data security breaches | Management approach to identifying and addressing data security risks.

Challenges related to the environment

Climate change Reduction of GHG emissions due to logistics e.g. transport of equipment and people | Reduction of energy consumption through energy efficiency measures | Reduction of energy consumption of data centers | Carbon neutrality of products Product end of life Optimization of waste management | Optimization of packaging used

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REGISTRATION DOCUMENT 2018 / NEOPOST