NEOPOST - 2018 Registration document

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Non-financial performance statement

Social, societal and environmental information

Neopost is a global leader in digital communications, shipping and mail solutions. Its mission is to help companies improve the way they manage interactions with their clients and partners. Neopost provides the most advanced solutions for physical mail processing (mailing systems and folders-inserters), digital communications management (Customer Communications Management and Data Quality applications), and supply chain and e-commerce process optimization (from point of sale to delivery, including associated tracking services).

MODEL

KEY PERFORMANCE INDICATORS

VALUE CREATED FOR STAKEHOLDERS

85% of employees have benefited from at least one training course in 2018 More than 94% of customers satisfied in 2018 97.5% in Mailing and Document systems 94% for Quadient solutions 87.6% of evaluated suppliers meet the code of conduct requirements

Employees Develop skills and employability in a transformation context

Neopost is a global technology provider in the fields of digital communication, shipping solutions and physical mail processing.

Clients & partners Provide innovative, reliable and compliant solutions & services

Suppliers Creating lasting relationships in line with Group’s values

12% of Group revenue

0.2% Organic growth in 2018

I nvestors C reate long term value

Enterprise Digital Solutions Reputation recognized by Gartner linked to the success of digital communication management solutions. Solutions delivering a better customer experience through context-sensitive and highly personalized communication s . Data quality solutions.

Local communities I mprove socio-economic and territorial impact of Neopost activities

75% of Group companies

support local communities

51,546 remanufactured products as part of Neopost circular economy initiative

Environment Reduce carbon footprint of Group operations

81

REGISTRATION DOCUMENT 2018 / NEOPOST