HERMÈS - 2020 Universal registration document

CORPORATE SOCIAL RESPONSIBILITY PEOPLE: TEAMS

In accordance with the recommendations issued by the respective governments of each country, numerous barrier measures were implemented: resumption of activity kits (masks, gels, leaflets) sent to s employees’ homes; on arrival at the premises, hand washing with hydroalcoholic gel is s mandatory, as is wearing a mask (provided), temperature-taking on some sites; reorganisation of living areas (markings on the floor, increased s cleaning of premises, installation of plexiglass dividers, rearrangement of break and kitchen areas) in order to comply with social distancing measures. Throughout this period, the Group has shown marked agility in its performance, demonstrating an ability to completely rethink its organisation, as illustrated by the implementation in just a few days of rotating work schedules in production units during lockdown. More generally, this most unusual year has accelerated the digital transformation within the entire Group, with the development and animation of several communities using tools such as Teams or via social networks, and the organisation of numerous work sessions by video-conference. This period also greatly accelerated e-commerce activity and prompted the métiers to organise themself in terms of resources and communication in this constrained context. These changes have been supported by the transformation of working methods, particularly for the support functions, which have been able to adapt to full teleworking. CASE FOLLOW-UP Covid-19 cases or contact cases were monitored via the HRIS 1. and local reporting worldwide, in compliance with related legal and confidentiality restrictions.

ADAPTATION OF ORGANISATIONS The plans for the implementation of lockdowns and then the resumption of activity were drawn up while respecting both the savoir-faire and social dialogue, by jointly involving HSE managers and employee representatives. Each resumption of activity was carried out with adapted working hours or in alternating shifts, if necessary with reduced hours, in order to significantly reduce the rate of simultaneous presence and avoid crowds on public transport. For distribution activities, the resumption was also gradual with “open days” in stores before reopening to present to employees the health measures, the new organisation, the adaptation of working hours and the maximum number of customers in stores. In the United States, in a context where government regulations were less stringent, Hermès Of Paris took every precaution to reconcile both purchasing possibilities for customers using a “by appointment only” system and preservation of employee health by limiting risks. Following the first lockdown wave and before reopening the first stores on 5 May, the sales and operational teams collaborated extensively on guidelines, resources and protocols to ensure the safety of employees and customers. Guidelines on daily preparation for a clean environment, personal protective equipment standards, self-certification forms and checklists for managers were put in place. The sales department defined a modus operandi for the reception of customers while respecting social distancing, with the implementation of customer visits by appointment, agreement for the delivery of Click In Store purchases (sometimes carried out in the open air in states where customers could not be welcomed in stores), as well as operating processes to manage after-sales and returns, and the management of payments.

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Employment The workforce within the Hermès Group includes active permanent staff members and people on fixed-term employment contracts of more than nine months, including apprenticeship contracts. The permanent active staff represents 95% of the total workforce. Increasing by nearly 98% over the last 10 years, the Group’s global workforce totaled 16,600 people as at 31 December 2020.

16,600

15,417

14,284

13,483

12,834

12,244

11,718

11,037

10,118

9,081

8,366

2020

2012 2011 2010 2013

2016 2015 2017 2018 2014 2019

Human resources information management system 1.

2020 UNIVERSAL REGISTRATION DOCUMENT HERMÈS INTERNATIONAL

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