Groupe La Poste // CSR REPORT 2022

Structured governance 1 LA POSTE GROUPE PROFILE AND STRATEGY ■

1.3.3 Deployment of management systems and certifications Since 2021, the group’s Head of Societal Commitment has been a member of the Board of Directors of the French National Organisation for Standardisation ( Association française de normalisation – AFNOR). In this respect, the group demonstrates its desire to participate in standardisation work on the fight against climate change, controlled digitisation and a more inclusive society.

Management system Scopes covered at the end of 2022 Environment (ISO 14001)

■ 17 parcel platforms (100%), i.e. 3,466 people and 100% of the Services-Mail-Parcels business unit’s parcel flows ■ Postage stamp printing facility, i.e. 479 people ■ 15 Docaposte sites, i.e. 37% of its operating revenue and 40% of its employees ■ 600 GeoPost/DPDgroup sites, i.e. 67% of its operating revenue and 56% of its employees ■ 30 Docaposte sites ■ The Services-Mail-Parcels business unit is certified across the entire scope of its activities: marketing, sales, production, quality and customer relationship management for the business unit’s products and services, as well as the management of regional operations, integrating regional continuity and the international import activity ■ 560 GeoPost/DPDgroup sites, i.e. 55% of its operating revenue and 44% of its employees ■ 217 GeoPost/DPDgroup sites, i.e. 21% of the subsidiary’s sites, 17% of its operating revenue and 8% of its employees ■ 13 Docaposte sites, i.e. 37% of its operating revenue and 40% of its employees ■ 197 sites, i.e. 16.4% of the energy consumption of La Poste Immobilier’s heritage buildings

Energy (ISO 50001)

Quality (ISO 9001)

Security (ISO 45001)

Quality of customer experience (ISO 18295-1) Information security (ISO 27001)

■ Docaposte

■ 20% of the group’s entities certified

1.3.4 Raising awareness and training of La Poste’s employees on sustainability issues

The success of La Poste Group’s societal commitments is largely based on the mobilisation and training of all employees . The system implemented within the group is based on the combination of three keys to sustainable transformation: ■ regular communication/awareness-raising mechanisms on all ESG topics; ■ training; ■ the inclusion of ESG criteria in compensation and in the assessment system. In terms of internal communication , many levers are used: ■ the Societal Commitment Flash is a newsletter dedicated to ESG issues distributed to more than 3,500 subscribers. It covers ESG news in the broadest sense, as well as the group’s actions in this area. The information published through this channel is frequently included in other group newsletters aimed at other communities; ■ the Forum magazine of the group’s Communication Department reports on the ESG actions and results achieved. It is intended for all group employees; ■ a dedicated group on the Yammer corporate social network centralises discussions and information sharing on ESG topics. At the end of 2022, this group had more than 1,350 followers (+12% compared to 2021);

■ a convention dedicated to La Poste Groupe’s commitment to the environmental transition is organised every year and two “lunches” on these themes were held at the group’s head office; ■ a video collection of portraits of committed employees , entitled “Actors and Committed”, now includes 20 profiles of group employees (including subsidiaries) who illustrate and bring to life the group’s societal commitment on a daily basis; ■ every year the group takes part in World CleanUp Day, during which waste cleaning operations are organised in streets and natural areas; ■ since 2020, the group has participated in Cyber World Cleanup Day. All employees are encouraged to clean up their digital data in order to reduce the group’s environmental footprint. Two webinars were organised in 2022 to familiarise everyone with the cleaning of their digital spaces; ■ skills-based sponsorship is a major mobilisation focus for employees (see Section 3.4 of this report); ■ the skills sponsorship newsletter is sent every month to more than 10,000 employees and their managers; ■ the skills sponsorship webinar is organised once or twice a month to showcase a partner association, introduce it to employees and discuss it with them to promote their commitment.

CSR Report 2022/ LA POSTE GROUPE 23