Groupe La Poste // CSR REPORT 2022

Structured governance 1 LA POSTE GROUPE PROFILE AND STRATEGY ■

1.3.2 CSR/ESG steering bodies The group’s CSR policy is based on robust governance, enabling an employee environmental and societal mobilisation initiative to be rolled out throughout the organisation. This management by group’s bodies enables each business unit and subsidiary to contribute to the commitments based on shared values, in line with procedures applicable to their own activities. The CSR governance structure, which has been in place for more than 15 years, is a factor of the successful inclusion of corporate social responsibility in the group’s strategy, initiatives and management.

The governance bodies are responsible for defining the group’s CSR policy. Policies are implemented with the support of around 40 ESG officers and specialists in the business units and first-level subsidiaries. The ESG approach is deployed by regional delegations and institutions, which take ownership of the approach and implement the action plans and commitments.

Societal Commitment Department (SCD)

Its missions: ■ reports to the Executive Committee via the group’s Executive Vice-President in charge of the Public Service and Regulations division; ■ defines and maintains the group’s ESG principles, commitments and ambitions; ■ drives and coordinates the definition of objectives, policies and guidelines for action plans; ■ ensures that the group’s activities are developed in accordance with its principles of responsible development; ■ maintains the quality of non-financial reporting; ■ keeps CSR officers informed about the group’s strategic priorities, national events and communication initiatives; ■ provides useful expertise and communication tools; ■ coordinates actions with ESG actors, inside and outside the Company.

Tasks related to CSR

Tasks related to quality

SSE and societal innovation tasks

■ Define the group’s CSR policy, oversee it and report to stakeholders ■ Monitor changes to legislation and regulations pertaining to ESG ■ Put forward the CSR policy to the Executive Committee for approval ■ Develop the societal and environmental reputation ■ Promote the ESG culture ■ Advise and share expertise with group entities regarding their own corporate social responsibility

■ Make quality and customer experience management a differentiating factor ■ Implement quality policies ■ Assess how effective they are ■ Provide expertise to group entities ■ Lead cross-sector projects (multi-channel consumer services) ■ Put forward innovative projects (service design, customer experience, etc.) ■ Reach outside the group to promote its programmes

■ Contribute to the group’s growth through knowledge of SSE ■ Share knowledge of the SSE ecosystem, identify partners’ expectations and needs ■ Connect SSE players with postal entities ■ Promote social innovation with SSE by developing innovative group projects

Networks of CSR officers in the business units and subsidiaries Mission of the CSR departments of the business units and certain subsidiaries: ■ define their ESG challenges and objectives; ■ monitor operational action plans; ■ integrate sustainable development into the processes and management;

■ appoint ESG representatives if necessary. Mission of the group’s regional delegations: ■ support these representatives; ■ connect sites and local stakeholders.

CSR Report 2022/ LA POSTE GROUPE 19