Groupe La Poste // CSR REPORT 2022

Glossary 7 APPENDICES ■

7.3 GLOSSARY Responsible purchasing: “Responsible purchasing takes social, environmental and economic responsibility concerns into account throughout the procurement process, in accordance with the principles of sustainable development, fair trade and optimum transparency” (source: AFNOR). ARCEP: French Authority for Regulation of the Electronic Communications and Postal Sectors ( Autorité de régulation des communications électroniques et des postes ): an independent French administrative authority whose goal is to ensure that the postal market remains open and operational (issues authorisations to operate postal activities, issues opinions on rates and universal service quality objectives, and approves universal service rates). BREEAM : A method for evaluating a building’s environmental performance, developed by the Building Research Establishment. BtoB: Business to Business - Used to describe a business-to business relationship. BtoC: Business to Consumer - Used to describe a business-to consumer relationship. Value chain: The sequence of activities or the participants in a process who/that either provide or receive value in the form of products or services (ISO 26000). Customer: A private or public sector organisation or individual who/ which purchases goods, products or services for a commercial purpose (ISO 26000). COGAS: Advisory and Benefits in Kind Management Council ( Conseil d’orientation et de gestion des activités sociales ): implements the employee policy defined by the group, allocates the budget and controls its use within the framework of management shared with the trade unions. Comité 21: A French non-governmental organisation that promotes environmental awareness and sustainable development by bringing together concerned stakeholders in France: private-sector companies (from SMEs to multinationals); local authorities (from municipal to regional); NGOs (environmental, economic development, local solidarity, human rights, etc.); and institutions, universities and the media. Consumer: An individual who purchases property, a product or a service for his or her own use (ISO 26000). Public Service Agreement: The Public Service Agreement between La Poste and the French State determines the framework and the methods used to perform the public service missions entrusted to La Poste (delivery of mail/parcels six days out of seven to all French homes, providing banking accessibility via La Banque Postale, contribution to regional development through its postal coverage, transport and press delivery). The agreement currently in force Crowdfunding: English term that describes all the tools and methods of financial transactions that require a large number of people to finance a project. CtoC: Consumer to Consumer - Used to describe a mail or parcel sent from one consumer to another consumer. WEEE: Waste from electrical and electronic equipment. Last mile: Last link in the logistics chain for a delivery. This phase ensures the individual shipping to companies as well as home delivery to private individuals. Sustainable development: “Development that meets the needs of the present without compromising the ability of future generations to meet their own needs” (ISO 26000). It is an essential concept and objective for the entire planet. Responsible development: La Poste Groupe’s approach to growth and business development, which addresses each aspect of corporate social responsibility. SCD: Group Societal Commitment Department. covers the period between 2018 and 2022. COP21: Paris Climate Conference in 2015.

Écoles de la deuxième chance (E2C): An NGO that gives school leavers a second chance. Eco-driving: Style of driving based on using a vehicle modestly to limit CO 2 emissions and fuel consumption. Circular economy: Aims to move from a model of impact reduction to a model of positive social, economic and environmental value creation. Sharing economy: A business model where use is seen as more important than ownership (sharing, trading, bartering, selling, or renting). This practice is strongly tied to the surge in online trade. Urban logistics area: An area intended for delivering and collecting express parcels that weigh less than 30 kg in an urban area. Employee: An individual who is recognised as being in an “employment relationship” under national law or in actual practice (ISO 26000). Environment: A natural functioning system that consists of air, water, soil, natural resources, flora, fauna, human beings, the space in which they live and their interactions (ISO 26000). ERP: A category of buildings that are accessible to the general public ( Établissement recevant le public ). ESAT: disability employment organisations ( Établissements et services d’aide par le travail ). ESG: Environment, social and governance. SSE: Social and Solidarity-based Economy: a group of companies organised in the form of cooperatives, mutual companies, non profit organisations or foundations whose internal functioning and business principles are based on solidarity and social benefits. Green IT: “Green information technology” or “green computing” is an eco-responsible approach that seeks to reduce the ecological, economic and social impacts of information and communication technologies. It involves reducing the pollution and depletion of natural resources caused by the manufacturing and disposal of IT equipment, as well as the energy consumed during their useful life. Vulnerable group: A group of individuals who have one or more characteristics in common on the basis of which they are discriminated against and suffer adverse social, economic, cultural, political or health-related consequences, and which prevent them from asserting their rights or from taking advantage of opportunities to which they are legally entitled (ISO 26000). Organisational governance: A system by which an organisation makes and enforces the decisions necessary to achieve its objectives (ISO 26000). Hackathon: Combination of “hack” (a quick and improvised solution to get around a problem) and “marathon”. Event during which teams (made up of developers, but also sometimes designers and project managers) have to develop an IT project, usually a software or application. They must do so over a limited period, and generally a short one (one day, one weekend). HQE: High environmental quality ( Haute qualité environnementale ). Hub: Concentration/redistribution platform for a national “region”. The network, which includes the hubs, is arranged in the form of a “spider’s web”: all the express post collected during the day is consolidated in a hub, in general close to an airport, station or multimodal platform, before being redirected to depots or destination centres, or to another hub. Advertising material/ISA: Unaddressed admail: advertisements delivered to mailboxes. Type of mail that does not include a specific recipient and address (as opposed to an addressed letter).

134 CSR Report 2022/ LA POSTE GROUPE