Groupe La Poste // CSR REPORT 2022

Glossary 7 APPENDICES ■

Incubator: Organisation that aids and supports business creation. Its primary function is to help those in charge of an innovative project in view of creating a company. Incubators mostly operate within the framework of projects associated with a technological innovation. They support project leaders in drawing up a business plan, filing patents, etc. They provide them with premises and offices and help them create a network. Items on hold: Postal items awaiting pick-up at a retail outlet. IoT - Internet of Things: The interconnection between the Internet and things, places, and physical environments. This term designates a growing number of devices that are connected to the Internet and that therefore permit communication between our physical property and the digital realm. These types of connections make it possible to gather new data on the network and, accordingly, new knowledge and types of expertise. IPC - International Post Corporation: IPC is a cooperative association of post offices in Europe, North America and Asia Pacific. Its main missions are to improve the quality of international service, conduct studies and research in the area of postal services and encourage discussion forums on postal issues. SRI: Socially responsible investment. La Poste local and inter-communal postal agencies: Retail outlets managed in partnership with the city hall or with a group of municipalities. Postal services are carried out in exchange for compensation. “La Poste Relais” outlets (rural/urban): A retail outlet managed by a retailer that offers most postal services during extended business hours. This type of outlet helps keep shops in rural areas open. In urban areas, located in high-traffic locations such as train stations and supermarkets, La Poste Relais outlets put the most used postal services in the daily path of a large number of citizens. Reverse logistics: Reverse logistics, or return logistics, concerns managing flows from the consumer to the manufacturer (after sales service, waste recycling, unsold goods management, etc.). Urban logistics: Method of shipping cargo flows entering, leaving and circulating in a city under the best conditions while taking many elements into consideration (habitat, economic activity, urban management, transportation, pollution and urban congestion, etc.). Responsible management: An approach to management that engages managers beyond the “bottom line” and requires that they be accountable for working to achieve the best balance between the economic, social, environmental and societal consequences of their decisions. This involves complying with the group’s values and being cooperative, innovative, attentive to the needs of all employees and supportive of gender equality. Responsible marketing: Incorporates environmental, social and societal concerns into marketing strategies and processes in order to progressively improve the environmental and social performance of the group’s products and services and promote responsible consumption as widely as possible. Personal micro-credit: Loan for private individuals who wish to complete a project (excluding start-up), but who do not have access to traditional bank credit. Social micro-credit: Loan system that aims to promote the social and professional integration of disadvantaged private individuals or those outside the banking system. OECD: The Organisation for Economic Cooperation and Development. Orée: A multi-actor association created in 1992, bringing together more than 150 businesses, local authorities, trade and environmental associations, academic and institutional bodies, to develop best environmental practices and deploy practical tools for integrated environmental management on the regional and local levels.

Stakeholder: An individual or group that has an interest in an organisation’s decisions or activities (ISO 26000). Pickup Station: Service to make parcels available in automated lockers (lockers located outside are accessible 24/7). As soon as the parcel is available, a text message and/or email are automatically sent to the recipient including a collection code. Recipients have three business days to pick up their parcel. PRM: Person with reduced mobility. Retail outlet: General term for all types of local postal coverage, ranging from post offices, public service areas (MSAP), local and inter-communal postal agencies, “La Poste Relais” outlets (in a shop or at an SSE partner location in a rural or urban area), services rendered by postmen-counter clerks, co-working spaces and any other forms of resource pooling that aims to share resources between La Poste and other public or private partners and approved by the French National Observatory of Postal Coverage (Observatoire national de présence postale - ONPP). Portage: Delivery of print media by a deliverer to a subscriber’s home or workplace, unlike press delivery. Portage also refers to the home delivery service for meals, shopping, and medicines. PostEurop: Association of European public postal operators. La Poste employees: Refers to all group employees. Product: Something an organisation sells directly or includes in a service (ISO 26000). GDPR: The General Data Protection Regulation. CSR - Corporate social responsibility: CSR has been defined by the European Commission as “a concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis”. Social responsibility of organisations (ISO 26000): The responsibility of an organisation for the impacts of its decisions and activities (which include its products, services and processes) on society and the environment, and which entails transparent and ethical behaviour that contributes to sustainable development, health and welfare of society, addresses the needs of stakeholders, complies with the law and is consistent with international norms of behaviour, is integrated throughout the organisation and observed in its relationships within the scope of the organisation’s activities and sphere of influence. Service: The action of an organisation to satisfy a request or requirement (ISO 26000). Silver economy: Economy serving elderly people, intended to support their needs (leisure, transport, food, security, health, home, collective housing, insurance, telephone assistance, internet, sports). EMS: Energy management system. Sphere of influence: The scope of political, contractual, economic or other relationships through which an organisation may affect the decisions or activities of other organisations or individuals (ISO 26000). Territory: Geographical area, more or less extended (common to planet). Tracking: Service provided by express or rapid transportation carriers involving the computerised monitoring of an item’s progress from collection to delivery. Worker: Anyone who performs a job or work of some type, either as an employee or as an independent contractor (ISO 26000). UPU: Universal Postal Union: specialised agency of the United Nations.

CSR Report 2022/ LA POSTE GROUPE 135