Groupe La Poste // CSR REPORT 2022

A strengthened societal commitment 1 LA POSTE GROUPE PROFILE AND STRATEGY ■

This double materiality exercise (1) , managed by the Societal Commitment Department at La Poste Groupe level, involved the cross-functional departments (finance, HR, strategy, communication, purchasing) and all business units. The dedicated Steering Committee, made up of members of the Group CSR Committee, met four times to approve the organisational arrangements and deliverables. The group’s double materiality analysis took place from August to December 2022, in four phases: ■ identification of the universe of the group’s challenges; ■ assessment of the materiality of the impact on external stakeholders; ■ assessment of the financial materiality by internal stakeholders; ■ consolidation of results. The group has carried out a context analysis to define the universe of its ESG challenges, based on the identification of major macroeconomic trends. This study was based on the reports of the World Economic Forum and other international organisations, on the trends of the group’s business segments, on the sustainability reports of competing companies and on the requirements of the European taxonomy. This highlighted the major risks of instability and the main opportunities for the group. On this basis, the universe of the group’s ESG challenges was established from the list of issues proposed in the draft European Sustainability Reporting Standards (ESRS) of the CSRD and supplemented by the main reference frameworks and general, sectoral and thematic reporting standards (GRI, SASB, SDG, TCFD, UN-PRI). This step also included a benchmark to identify risks, opportunities and sustainability impacts by La Poste Groupe business line ( i.e. banking, transport and logistics, network and digital services). 25 ESG issues were selected to constitute the ESG universe subject to materiality analysis. These challenges are classified into three categories (Environment, Social, Governance) , and each is associated with the United Nations Sustainable Development Goals (SDG) and the GRI reporting standards. In order to carry out the materiality assessment of the impact on external stakeholders, La Poste Groupe divided them into four categories: ■ internal stakeholders (shareholders, Executive Committee, Mission Committee, employees and trade unions); ■ market regulators (regulatory authorities, non-financial rating agencies); ■ economic partners (individual and professional customers, associations, local authorities, suppliers and subcontractors); ■ societal influencers (elected officials, associations, press and media).

The group then determined the criticality of each stakeholder on the basis of their role in the Company’s strategic and regulatory framework, their expertise, their ability to influence and their involvement in collective discussions relating to the group’s business segments. This criticality has given rise to weightings assigned to the ratings assigned by the various categories of stakeholders. More than 360,000 stakeholders were consulted between October and December 2022, via a digital platform. They were asked to rate the level of importance of the 25 issues selected, on a scale from 1 to 4. To help them understand the group’s issues, an explanatory booklet was provided to them, including: ■ the definition of the issue and the associated topics; ■ the risks for society, the environment and companies of not taking this issue into account; ■ the opportunities to reduce its negative impacts; ■ examples of La Poste Groupe’s actions integrating this issue, in its three main activities (financial services, mail/parcel delivery services, digital services) and at group level. The overall list of issues proposed for stakeholder assessment was adapted to the specificities of the group’s business lines; each stakeholder was asked to specify the business line on which its assessment was based. Each respondent was therefore able to rate the key issues (increased risk of negative impacts) relating to the sector in question more strongly. Each business unit assessed the financial materiality of the group’s 25 challenges for its own activity. The business units’ CSR directors organised workshops with their respective departments: HR, Finance, Risks and Operations. They also based their work on the risk mapping and climate mapping (developed according to the TCFD methodology). The financial impact refers to that which positively or negatively affects operating revenue, running costs, investments, attractiveness to investors or other financial instruments (bonds, cost of debt). For each issue the business units assessed: ■ whether or not it carries financial risks or opportunities; ■ the timing of the financial impact (short, medium, long term); ■ the severity of the financial impact on the structure; ■ the order of magnitude of the financial impact of the risk related to the issue and its probability of occurrence, according to the assessment scales of the Group Risk Department.

(1) This exercise is intended to be repeated every two to three years.

CSR Report 2022/ LA POSTE GROUPE 11