Aéroports de Paris - 2019 Universal registration document
OPERATIONS WITH RELATED PARTIES
SOCIAL, ENVIRONMENTAL AND SOCIETAL RESPONSIBILITY INFORMATION
PROFIT FORECASTS
ADMINISTRATION AND EXECUTIVE MANAGEMENT BODIES
COMPENSATION AND BENEFITS OF CORPORATE OFFICERS
FUNCTIONING OF THE BOARD OF DIRECTORS AND MANAGEMENT BODIES
MAIN SHAREHOLDERS
FINANCIAL INFORMATION ON THE ASSETS, FINANCIAL POSITION AND CONSOLIDATED FINANCIAL STATEMENTS AT 31 DECEMBER 2019
ADDITIONAL INFORMATION ON THE SHARE CAPITAL AND PROVISIONS OF THE ARTICLES OF ASSOCIATION
MATERIAL CONTRACTS
/ / MAPPING AND DIALOGUE TOOLS
Expectations of our stakeholders B2C customers Passengers and people: Safety • Punctuality • Comfort.
IT tools
Modes of consultation
www.parisaeroport.fr • Enquêtes de satisfaction au départ et à l’arrivée • Imprimés en aérogares • Numéro unique 3950 • Gestion des réclamations • Chambres consulaires étrangères • Benchmarks.
Passengers: www.parisaeroport.fr • My Airport (smartphone, tablet) • Customer guides • Paris Worldwide magazine • Twitter, YouTube, Facebook, Pinterest • Electronic newsletters • Orientation and information kiosks in airports. PRM: specific page on our website. All: www.parisaeroport.fr • CSR Expert Area • Intranet sites • Electronic newsletters • Twitter. Airlines: Airport Policy Committee (Comité d’orientation aéroportuaire, COA) • Club of airport stakeholders Real estate tenants: Conferences • Guides for settling in and living at airports. All: www.parisaeroport.fr • CSR Experts Area • Annual reports. Groupe ADP: Internal diary • Internal newsletters • Intranet sites • Group Committee • Information and awareness booklets • Day of welcome for new employees, promoted staff and executives • Employee handbooks. www.parisaeroport.fr • www.entrevoisins. org • CSR Experts Area • Annual reports and regulated information • Conferences, symposia, press releases • Site visits • Responsible lobbying.
B2B customers Airlines: Quality of airport services • Contribution to their competitiveness. Real estate tenants and platform companies: Lessor services • Services.
Airlines: Airport CDM • Economic Consultative Commission • Quality of Service Operational Committees • Local Quality Committees • Operational meetings • Benchmarks. Real estate tenants: Meetings • Dedicated intranet site • Environmental Partners Club • Satisfaction surveys.
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Employees Groupe ADP (Trade unions. Employee representatives): Career path • Health and quality of life • Equity • Equal opportunities • Environmental protection. Platform companies: Safety • Quality of life •Environmental protection. Public stakeholders French scope (State. Regulatory Authority. Regional authorities. National general interest organisations): Compliance with laws • Economic Regulation Agreement • Risk management • CSR • Implementation of public policies. International scope (European institutions. Professional unions): Compliance with laws, risk management • CSR • Implementation of European policies or international commitments.
Groupe ADP: Annual social climate survey • Works Council • Employee delegates • Trade union delegates. Platform companies: Exchanges with management.
Regulatory consultation tools (consultation files, authorisation requests, etc.) • Economic advisory committee • Economic, environmental and social partnerships • Working groups.
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AÉROPORTS DE PARIS ® UNIVERSAL REGISTRATION DOCUMENT 2019
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