AFD - Universal Registration Document 2020

STATEMENT OF NON-FINANCIAL PERFORMANCE Ameaningful work environment

emergency measures for the Group and then to activate the BCP from 16 Ǿ March 2020. Reinforced security measures were taken by the crisis unit to ensure the health security of employees at the head office and in the network. In addition to hygiene and physical distancing measures, teleworking rapidly became widespread throughout the Group. All these provisions relating to employee health were discussed at length with the employee representative bodies and included in the Single Document on Occupational Risks (DUERP). In 2020, in order to manage the situation, the crisis unit held 41 decision-makingmeetings. Following thesemeetings, 13 general information and instruction messages were disseminated among employees. Establishment of large-scale teleworking due to the health crisis The Covid-19 crisis led AFD to test whether its teleworking system is operational on an actual basis. Efficient business continuity was enabled by the tools and services made available by the Information Systems Department (ISD) at head office and in the branch network: laptops, remote access to information system applications, a generalised Skype for Business communication tool, enabling remote (or hybrid) meetings to be held in audio-video mode, regardless of their size and purpose (from work meetings to the various committees and the Board of Directors). User support was adapted to continue the delivery of equipment to the agents and the treatment of IT problems. Access to remote business applications was extended. A dedicated working group supported users in the identification and deployment of digital tools to facilitate teleworking, in terms of collective intelligence, the organisation of webinars, electronic signatures and distance learning. The capacities of AFD’s communication infrastructures were greatly increased: the Internet connection speed was multiplied by ten at the head office, and the maximum number of simultaneous connections of remote workstations multiplied by five. From the start of the lockdown, the teleconferencing systems enabled an average of 21,800 remote meetings to be held per month, representing 14,800 hours of audio and video discussions per month. At the same time, the IT department continued to develop a new video-conferencing service that could be adapted to the contexts and needs of its international operations, while strengthening and optimising local communication lines. This improvement in communication tools with the branch network will support the process of reducing the number of missions from the mainland and reducing the Group’s carbon footprint. Quality of working conditions The agreement on Quality of Life at Work signed in early 2020 was a roadmap in this area, alongside the exceptional measures

In application of the international security risk prevention strategy, AFD has set up an organisation that puts the regional divisions at the heart of the system. This makes it easier to take account of the diverse security situations in the network. In addition to the security standards and the process to secure travel abroad modernised in 2018, AFD has deployed human resources exclusively devoted to network backup. Regional security advisers are constantly available to regional directors, to ensure constant security vigilance and dynamically adapt the local means of protection. The security advisers also contribute to reinforcing security culture in the field, and assist the AFD crisis management unit when it manages emergencies. The security sector lead located at the head office coordinates the entire system and ensures it is consistent across the Board. It sets up a permanent watchdog unit which is organised around a cross-cutting watchdog unit. This unit takes all permanent or temporary decisions on a global level that are necessary to ensure employee security. Security training and awareness-raising actions were maintained in 2020 at the head office and in the network. All employees who are new to AFD are made aware of AFD’s security challenges and how the protection systems they benefit from on a daily basis. The regional directors were systematically trained in their specific responsibilities in terms of safety. The e-learning awareness-raising campaign implemented in 2018 reached 948 Ǿ employees at 15 Ǿ January 2021 (a staggered financial year), i.e. an additional 78 Ǿ employees compared to 2019 (1) .The increase in the number of employees trained is less than in previous years, on the one hand due to the near achievement of the target, defined as all employees who may go on assignment to sensitive areas (orange and red areas designated by the Ministry for Europe and Foreign Affairs), and on the other due to the drastic reduction of missions at Group level due to the health crisis. In addition, awareness-raising will be overhauled as part of the implementation of the digital travel security tools developed in 2020, which will be rolled out in 2021. In addition to traditional security measures, AFD has deployed specific protection measures to take into account the situation related to Covid-19. In order to manage this unprecedented situation, AFD activated its Business Continuity Plan (BCP) under the direction of the Covid-19 crisis unit. The BCP is intended to cover all of the Group’s business lines and activities, including its subsidiary Proparco. This plan is intended to ensure the continuation of the Group’s business in the aftermath of a disaster of low likelihood but with critical impact. AFD’s continuity system covers four perfectly identified types of claims: the total or partial unavailability of one of the Parisian AFD or Proparco offices; the simultaneous unavailability of the two Paris offices, AFD and Proparco; the unavailability of the hosted information system; and the unavailability of a significant portion of the Group’s staff. As of 21 Ǿ January 2020, a reinforced health watch was put in place to monitor the development of Covid-19 in China. The crisis unit was activated on 25 Ǿ February 2020 to take global

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(1) “Mission security” e-learning awareness-raising sessions from 15 Ǿ January 2020 to 15 Ǿ January 2021 inclusive.

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2020 UNIVERSAL REGISTRATION DOCUMENT