Worldline - Registration Document 2016

Corporate and social responsibility report Annex III - Building client’s trust with fully available and secured platforms and reinforcing value for clients

KPIs overview

A.2.4

2016 Perimeter

Worldline

2015 Perimeter

2014 employee Per

revenue Per

Per employee

Per revenue

2016

2015

GRI code KPI Name

WL1

Services availability rate Services availability rate

99.88% 99.81% 99.74%

-

100%

- 100%

WL2

Innovation & Business Percentage of PhD and PhD students at R&D department

45% 46% 30% 100%

- - -

100% - 100% - 100% -

Number of WIN members External awards success rate

44

45

42 100%

50% 20% 30% 100%

GRI102-44 Customer satisfaction survey

Tactical surveys (range from 0 to 10) Overall customer satisfaction from

7.67

7.26

6.67

-

100%

- 100%

GRI201-2 Financial implications and other risks and opportunities due to climate change Financial implications and other risks and opportunities due to climate change Qualitative Qualitative Qualitative - GRI203-1 Development and impact of infrastructure investments and services supported Development and impact of infrastructure investments and services supported Qualitative Qualitative Qualitative -

-

-

-

-

-

-

AO7

Revenue of “Sustainability offering” (in € million) Total revenue of “sustainability offering” Mobility & e-Transactional Services – Total revenue of “sustainability offering” Percentage of total revenue of “sustainability offering” Mobility and eTransactional Services – Merchant Services & Terminals – Total revenue of “sustainability offering” Percentage of total revenue of “sustainability offering” Merchant Services & Terminals – (in € million) Financial Processing & Software Licensing – Total revenue of “sustainability offering” – Percentage of total revenue of “sustainability offering” Financial Processing & Software Licensing

575 disclosed Not 186 disclosed Not

586

-

100%

- 100%

180

-

100%

- 100%

Not disclosed

31% 32%

-

100%

- 100%

166 disclosed Not

175

-

100%

- 100%

30% 29% disclosed Not

-

100%

- 100%

Not disclosed

231

224

-

100%

- 100%

Not disclosed

39% 39%

-

100%

- 100%

AO10 Initiatives regarding Innovative Services/Products Developments Customer Innovation Workshops delivered in GBU’s 10 17

18

-

100%

- 100%

A

291

Worldline 2016 Registration Document