Worldline - Registration Document 2016

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Corporate and social responsibility report Annex III - Building client’s trust with fully available and secured platforms and reinforcing value for clients

management. international processes in line with the ITIL best practices, such as change management, configuration management, incident Because technology and organization are not enough to ensure a good level of availability and security, Worldline rolled out Worldline has developed a strong expertise on datacenter infrastructure design and management. From the building to study leads to main evolutions as free chilling and adiabatic systems deployment, low power servers implementation and metrics, Worldline has carried out an audit on the entire scope of the infrastructures and identified levers of improvement. This Those key topics are shared frequently with the market and many customers. Based on Power Usage Efficiency (PUE) carbon free contracts with electrical energy providers. improvement programs to reduce the environmental footprint. energy consumption and carbon emission optimization are also sensitive topics managed through dedicated continuous management is key for the delivery of High Critical Real-time Services with strict Service Level Agreements (SLA). In this area, project was completed in 2016. The datacenters: La Pointe, Dassault, Vendôme, Brussels and the technical room in Frankfurt In addition to the PUE enhancement, an ISO 14001 certification the cooling, energy and data room equipment, every asset is managed by a real-time centralized monitoring. This end to end expectations. This certification also brings new levers on IT wastes reduction, especially on servers recycling process. are certified today, rewarding the efficient work done by all the teams in charge of IT infrastructure and meeting client’s Virtualization is systematically considered for all deployments, allowing significant consolidation and optimal use of technical contributing to better energy management area. resources. The largest part of new deployments including rebuild of existing platform, use virtualization technologies, object storage solution: “REDCURRANT”. This intelligent storage system based on grid computing approach addresses the demands, Worldline has designed and developed a specific In addition, to offer a best in class solution for new Big Data massive volume/low cost segment, allowing consolidation and reducing environment impacts.

Thanks to those Green IT Solutions, the main benefits are: Energy consumption efficiency; ● IT infrastructure optimization; ● Reduction/neutralization of carbon emission; ● High quality and agility for services production; ● Costs reductions (virtualization, SaaS, Red Current). ● Worldlinemonitoring process datacenters and the services delivered to its customers are monitored by a 24/7 First Line Support team. The role of the To ensure the highest platforms’ availability, Worldline First Line Support team is: of the client services; To ensure the permanent follow-up of the correct availability ● accordance with the SLA; To fix any incident with a maximum of autonomy in ● To track all the incidents and report to the management; ● needed. To coordinate with the second Level Support teams if ● Line Support team is trained to get a large range of technical skills. The team is dispatched on 2 different sites to ensure a To reach a high quality of delivering in problem solving, the First non-stop service in case of major disaster. The Monitoring is fully automated and industrialized: and send to a centralized tool; Any risk of potential dysfunction is automatically detected ● then a predefined procedure is applied; The information received is analyzed in a global context and ● auditable. Any alert received or any action launched is tracked and ● monitoring by providing its pilots with reliable monitoring tools including a high level of industrialization and robustness. Worldline is engaged in a permanent process to strengthen the The high availability of Worldline’s platforms is related to secured and redundant technical infrastructure and to the monitoring team who is responsible to ensure that applications, network, servers remain fully operational to deliver the services to its customers.

Driving client’s sustainability challenges withWorldline sustainable portfolio [GRI 203-1] [AO7] and [GRI 103-2 Indirect Economic Impacts]

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sustainability challenges that they face in their business and marketplace. Worldline customers get a large range of provided services. sustainable offers that takes into account the clients’ environmental, economic and social needs adding value to the Worldline supports actively its clients to manage efficiently the

sustainability experts against 24 criteria over 4 dimensions: Environment and climate change, Social progress, Economic offer has been screened by the product managers and the benefits and Citizen comfort. performed with the Atos group a detailed and analytical sustainability analysis of each one of its offers. Each sustainable In order to measure its high business value and the contribution to the sustainability performance of its clients, Worldline has

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Worldline 2016 Registration Document