Worldline - Registration Document 2016

Corporate and social responsibility report Annex III - Integrating sustainability inWorldline’s business

Awards and recognitions significant increase in the number of certifications obtained: In 2016, Worldline’s CSR outcomes were excellent, with a Reporting Initiative in accordance with the new GRI Compliant with all the reference guidelines of the Global ● Standards of 2016, pioneered by Worldline worldwide; company; management of its supply chain as an independent It obtained the EcoVadis “Gold” Label for the responsible ● offices with over 500 employees; Management System in place for all its data centers and Renewal of its ISO 14001 certification for the Environmental ● agency) TOP 10 with a score of 91/100; Entered the Gaïa Index (non-financial information rating ● investment rating agency; First-time “Prime” C+ rating by OEKOM, the responsible ● certification; institutional investors) obtaining an AA rating for its first Entered the MSCI Index (independent research provider for ● First European assessment by the Vigéo group which ● measures the sustainability performance of companies. Partnerships and associations With a view to keeping abreast of the latest market trends and bodies recognized for their expertise in the field of CSR: best industry practices, Worldline is an active member of three Nations Global Compact, committing to improve human United Nations Global Compact: Worldline joined the United ● regulations and to fight against corruption; rights, to comply with employment and environmental of GRI to empower decision makers everywhere, through member of the GOLD Community and support the mission Global Reporting Initiative Gold Community: Worldline is a ● stakeholder network, to take action towards a more GRI Sustainability Reporting Standards and its multi sustainable economy and world; Sustainability Directors’ Club: Worldline is an active member, ● C3D with a view to sharing latest practices and regulations. making regular presentations at conferences organized by composed of an international team of 35 people, present in the for the Worldline Corporate Social Responsibility department support functions. Weekly follow-up calls and monthly work and 17 countries in which Worldline is located and the Company’s 7 promotes CSR values internally and externally. He is responsible Worldline’s CEO, drives the Worldline CSR strategy and plans and coordinate the work of all local CSR counterparts. exchange sessions are held to monitor the progress of action Worldline Management Committee reporting directly to The Corporate Social Responsibility Officer, a member of the Governance A.1.1.2.3

a yearly basis. The program’s objectives are based on that it hopes to achieve by 2020, and will announce progress on employees, the value chain and the environment: Worldline’s four strategic areas of focus: business operations, The Company has set specific and measurable CSR objectives Agreements (SLA) on service availability and response time; Ensure the full alignment with the Service Level 1. Worldline security policy; Guarantee all incident responses are compliant with 2. Increase employee satisfaction as measured by the Trust 3. Index of the Great Place to Work® survey; trainings provided by Worldline; Ensure more than 90% employee satisfaction with the 4. Reduce the female capital gap to 0 (target range of +/- 10%); 5. Be cited in at least 5 employer brand studies; 6. Reach an Overall Customer Satisfaction (OCS) above 8/10; 7. that contribute to societal and environmental progress; Generate €725 m in revenue through sustainable solutions 8. obtaining the EcoVadis “Gold” Label and by monitoring Improve the responsible supply chain performance by 9. supplier performance improvement; carbon neutral services payment terminals. Deliver carbon neutral services and products and produce 10. strong mobilization catalyst for the entire organization. 14 Key The 2010 CSR commitments included in this program are a progress to be measured on a regular basis. Performance Indicators (KPI) cover the objectives enabling enable Worldline to speed up its progress, year on year, and will The momentum created by this transformation program will benefit its various stakeholders: services and high-level communications as well as Customers will continue to benefit from better quality ● increasingly innovative energy-saving solutions; as career opportunities; improve with the introduction of new technologies, as well Employees will see the quality of their working environment ● measure progress in terms of operational efficiency; certified information, year on year, which they can use to Investors and analysts will be able to access transparent and ● Suppliers and partners will receive a great deal of attention, ● thus enabling them to strengthen their business links and creating growth; Communities will have a partner that is increasingly aware ● ecosystem of the region where the Company is located; of the social, environmental and economic aspects of the Worldline complies with various regulations and standards, a Public bodies will be able to continue to guarantee that ● source of sustainability within its sector.

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Worldline 2016 Registration Document