Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

Worldline’s business model D.1.2.1.2

encourage companies to take a broader viewo f the concept of value creation, as well as integrating and aligning financial and extra-financial performance. In 2018, Worldline published its business model according to the IIRC guidelines, including: its relationship to the six capitals, its business activities and strategy, its products and services (through its business lines), as well as its relationships with its main stakeholders and its main contribution to SDGs. For more information, refer to this document, Section C.3.

[GRI 102-15] [GRI 102-2] [GRI 102-6] [GRI 102-9] [GRI 102-40] [GRI 102-42] [GRI 102-43] [GRI 102-44] [GRI 201-1]

The presentation of the Company’s business model according to the International Integrated Reporting Council (IIRC) recommended framework is an expectation of the European Directive 2014/95/EU on the declaration of extra-financial performance transposed intro French law (refer to this document, Section D.1.3.4.2). The IIRC guideline aims to

Being resilient and sustainable through risks analysis D.1.2.2 [GRI 102-15] [GRI 102-29] [GRI 102-11]

The diversity of Worldline’s activities and operating locations, as well as the complexity of its business environment, especially in the processing of sensitive data (payment, health, etc.) together with the increasing pressure on resources (human capital and energy) expose the Group to a variety of risks that could have a significant impact on its results, image, and share price. Through the Enterprise Risk Management (ERM) framework, Worldline has determined a global and systematic risk management approach, integrated with strategy, business decisions, and operations. This ensures the identification, management and mitigation of all potentially significant risks and ultimately enables the Company’s long-term performance. The ERM is also described in this document, Sections F. In 2020, consistently with its ERM, Worldline conducted a review of its inherent general extra-financial risks that can affect its ability to create value over the short, medium and long term. This extra-financial analysis completes the existing review of business and financial risks (refer to this document, Section F). It confirms and further structures Worldline’s CSR strategy and materiality matrix. 1. Identification of inherent gross risks that Worldline might face in view of its activities, markets, international scope, and countries of operation. This selection of non-financial risks relied both on the internal Worldline’s ERM which provides a complete overview of the different types of risks identified through management interviews, materiality analysis, etc., and on external sources (GRI disclosures, extra-financial agency questionnaires, etc.). The analysis identified 31 inherent gross risks, which have been connected to Worldline’s four main challenges (Business, People, Ethics & Value Chain, and Risk analysis methodology and extra D.1.2.2.1 financial risk matrix

Environment). The risks are inherent or gross: Worldline’s ability to deal through the risk has not been considered in the analysis. It does not include Ingenico’s risks, however, as we will mention in each section, some of these risks have been enhanced following the Ingenico’s integration. 2. Prioritisation of significant risks that have been assessed according to their probability of occurrence, and their potential legal, operational, financial and reputational consequences for Worldline. A likelihood scale (rare, unlikely, possible, likely or almost certain), a magnitude scale (insignificant, minor, moderate, major, critical) and weights have been used to carry out this exercise. A risk is considered as significant if it is at least considered as “possible” in terms of probability, and its potential consequences at least “major”. External expertise has contributed to building the tool, while inputs from internal resources, notably top management, have been requested to assess the risk occurrence and the potential legal, operational, financial and reputational consequences for each inherent risk, in order to realise this prioritisation of the main risks. 3. Validation of 12 significant inherent gross risks. Based on this analysis, Worldline considers that no other non-financial risks than the ones presented hereafter are significant to the Group. Worldline’s policies and systems to prevent and mitigate these significant risks are presented or cross-referenced in the present analysis. 4. Leverage these risks as opportunities. Worldline’s fast-changing environment is creating new digital threats but also valuable opportunities, notably by contributing to the UN SDGs. For instance, based on its ERM framework: the compliance function can better tackle fraud, corruption, and cyber-threats through its innovative and sustainable solutions and by applying the highest ethical standards. Thus, it enhances economic transparency and trust for its stakeholders and society at large.

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Universal Registration Document 2020

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