Worldline - 2020 Universal Registration Document
D
EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business
Major potential consequence
Data protection
System security, reliability and continuity
Talent attraction & retention
Circular economy
Climate change
Employee well-being at work
Customer relationship management
Bribery, corruption and fraud facilitation
Compliance with laws and regulations
Training & human capital development
Sustainable innovation
Responsible procurement & due diligence in the value chain
Likelihood scale
Likely
Possible
Almost certain
Building clients’ trust with fully available and secure platforms Reinforcing value for clients through sustainable and innovative solutions
Ensuring our business ethic within our value chain
Leveraging the eco-efficiency of our data centres and offices
Being a responsible employer by revealing our employees’ potential
The main risks affecting Worldline Group D.1.2.2.2 The 12 significant extra financial risks identified have been prioritised through the following risk matrix (according to major potential consequence and likelihood scale), and clustered by main challenges.
People engagement
Cyber and advanced security offering
Operational excellence Legal & internal control mechanisms Trust & compliance throughout the value chain
People’s career development
Collaborative environment and being a responsible employer by leveraging well-being at work
Delivery quality and competitive advantage
Sustainable digital transformation and Business reinvention
Customer relationship management
Training & human capital development
Sustainable innovation
Employee well-being at work
Data protection
Talent & Expert attraction & retention
System security, reliability & continuity
BUSINESS
PEOPLE
ENVIRONMENT
ETHICS & VALUE CHAIN
Compliance with laws and regulations
Climate change
Circular economy
Responsible procurement & due diligence in the value chain
Bribery and corruption
RISKS
Eco-efficient products, recycling opportunities
Energy efficiency International environmental standards & initiatives Developing sustainable solutions
Operational excellence Legal & internal control mechanisms Trust & compliance throughout the value chain
OPPORTUNITIES
100
Universal Registration Document 2020
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