Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

Major potential consequence

Data protection

System security, reliability and continuity

Talent attraction & retention

Circular economy

Climate change

Employee well-being at work

Customer relationship management

Bribery, corruption and fraud facilitation

Compliance with laws and regulations

Training & human capital development

Sustainable innovation

Responsible procurement & due diligence in the value chain

Likelihood scale

Likely

Possible

Almost certain

Building clients’ trust with fully available and secure platforms Reinforcing value for clients through sustainable and innovative solutions

Ensuring our business ethic within our value chain

Leveraging the eco-efficiency of our data centres and offices

Being a responsible employer by revealing our employees’ potential

The main risks affecting Worldline Group D.1.2.2.2 The 12 significant extra financial risks identified have been prioritised through the following risk matrix (according to major potential consequence and likelihood scale), and clustered by main challenges.

People engagement

Cyber and advanced security offering

Operational excellence Legal & internal control mechanisms Trust & compliance throughout the value chain

People’s career development

Collaborative environment and being a responsible employer by leveraging well-being at work

Delivery quality and competitive advantage

Sustainable digital transformation and Business reinvention

Customer relationship management

Training & human capital development

Sustainable innovation

Employee well-being at work

Data protection

Talent & Expert attraction & retention

System security, reliability & continuity

BUSINESS

PEOPLE

ENVIRONMENT

ETHICS & VALUE CHAIN

Compliance with laws and regulations

Climate change

Circular economy

Responsible procurement & due diligence in the value chain

Bribery and corruption

RISKS

Eco-efficient products, recycling opportunities

Energy efficiency International environmental standards & initiatives Developing sustainable solutions

Operational excellence Legal & internal control mechanisms Trust & compliance throughout the value chain

OPPORTUNITIES

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Universal Registration Document 2020

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