Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

Prioritising the most material topics through the materiality matrix D.1.1.3.3

[GRI 102-15] [GRI 102-46] [GRI 102-47] [GRI 102-49] [GRI 103-1 Economic Performance] [GRI 103-1 Market presence] [GRI 103-1 Indirect economic impacts] [GRI 103-1 Procurement practices] [GRI 103-1 Anti-Corruption] [GRI 103-1 Energy] [GRI 103-1 Emissions] [GRI 103-1 Employment] [GRI 103-1 Training and education] [GRI 103-1 Diversity and equal opportunity] [GRI 103-1 Customer privacy] [GRI 103-1 Socio-economic compliance] [WL3]

1. Identification of Worldline main challenges [GRI 103-2] [GRI 102-15] Worldline’s CSR approach is based on a materiality analysis that has enabled the Company to prioritise its CSR actions

involving external and internal stakeholders -including

Worldline’s top management, has identified four main around the most critical topics for its business activities while dimensions of challenges described as follow: business, taking into account its stakeholders’ expectations. The human resources, ethics & value chain, and the environment. analysis, conducted in 2014 and updated in 2018, and

BUILDING CUSTOMER TRUST WITH RELIABLE, SECURED, INNOVATIVE AND SUSTAINABLE SOLUTIONS In the rapidly evolving environment of the payment and digital service industry, Worldline needs to adapt and continue to ensure a high quality and secure level of service and to design inspired, innovative and sustainable solutions in order to create value for its customers. These essential challenges correspond to the following GRI Standards elements: Product and service labeling, Product responsibility and Customer Privacy. For more information on GRI standards topics, see Section D.2.

BEING A RESPONSIBLE EMPLOYER BY REVEALING OUR EMPLOYEES’ POTENTIAL

In Worldline’s industry, having a qualified workforce, combined with integrating cultural diversity, is a key driver for the Company’s success. Worldline must attract, recruit, develop and retain employees who can provide the expertise necessary to meet its customers’ needs. These essential challenges correspond to the following GRI Standards elements: Employment, Training and education, Diversity and Equal Opportunity, Equal pay for men and women. For more information on GRI standards, see Section D.3.

LEVERAGING THE ECO-EFFICIENCY OF OUR DATA CENTRES AND OFFICES

ENSURING BUSINESS ETHICS WITHIN OUR VALUE CHAIN

Because its business involves data processing, which consumes large amounts of energy, Worldline strives to develop eco-efficient solutions to reduce its energy consumption – especially carbonised energy – thus contributing to the fight against climate change as well as proposing sustainable solutions to customers. These essential challenges correspond to the following GRI elements: Energy, Emissions and Product Responsibility. For more information on GRI standards, see Section D.5.

To maintain its credibility and the confidence of its stakeholders while processing finances and sensitive data, Worldline integrates business ethics as an absolute requirement and has zero tolerance for unethical behaviour, be it within its organisation or in its supply chain. Worldline also strives to contribute positively in the development of its local communities. These essential challenges correspond to the following GRI Standards elements: Economic Performance, Market Presence, Indirect Economic Impacts, Procurement Practices, Anti-corruption and Compliance. For more information on GRI standards, see Section D.4.

AStakeholders Expectations

BICT Sectors Challenges

CWorldline Business Strategy

DInternational Standards and Regulations

ESustainability Best Practices

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Universal Registration Document 2020

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