Worldline - 2020 Universal Registration Document


EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability into Worldline’s business

A materiality approach towards Stakeholders D.1.1.3

[GRI 103-1 Economic Performance] [103-2 Economic Performance] [GRI 103-2 Indirect Economic Impacts] [GRI 103-1 Worldline Specific Disclosures]

Worldline’s CSR approach towards D. stakeholders [GRI 102-40] [GRI 102-42] [GRI 102-43] [GRI 102-21] [GRI 102-27] [GRI 102-44] [GRI 103-1 Economic Performance] [GRI 102-12] and [GRI 103-1 Sector Specific Disclosure] [GRI 103-3 Market Presence] [GRI 103-3 Indirect Economic Impacts] [GRI 103-3 Economic Performance] Worldline’s integrated approach is based on an on-going dialogue with its stakeholders, including its customers, employees, suppliers, local government, public authorities, communities, NGOs, shareholders, investors and financial analysts. In order to select the most important stakeholders to be engaged, Worldline has set up an approach based on the analysis of two criteria: How stakeholders are influencing Worldline’s activities ● through clear expectations and evolving markets; How Worldline can positively impact them through its ● resilient business model (refer to the following graph). Through its CSR approach, Worldline ensures that all its stakeholders’ expectations are taken into account. Thus, the CSR programme guides the Company in being more relevant and transparent to create value for all its stakeholders, notably through its TRUST 2020 programme. This approach is consistent with recognised international standards such as the AA1000 and the GRI Standards (Comprehensive option). These standards enable the Company to structure its dialogue with stakeholders with the aim to map their key expectations with Worldline’s business

activities, thus prioritising Worldline challenges through its materialitymatr ix, as well as to steer the reporting process. For more information, refer to this document, Section D.6.1. Worldline’s dialogue with its key stakeholders takes place at every level of the organisation under the direction of the CSR Officer, at global level with the CSR team and at country level with the local teams that strive to foster close ties with local stakeholders, especially national authorities. It was reinforced by Worldline’s commitment and alignment with the United Nations Sustainable Development Goals (SDGs). This universal reading grid for sustainable development eases the dialogue with all stakeholders, providing greater transparency and a relevant compass for market trends and critical global challenges in a long-term perspective. In 2020, Worldline continued to deepen the dialogue with all its internal and external stakeholders. Regarding its customers, Worldline has strengthened its dialogue through numerous presentations in customer meetings, thus explaining its CSR approach and the key sustainable benefits for its clients. Besides, Worldline has a CSR question in the satisfaction surveys for its clients to better assess and address their CSR challenges with its sustainable offers. Regarding its suppliers, Worldline has reinforced its systematic dialogue approach (refer to this documents, Section D.4.4.1) in order to improve the sustainability of the procurement processes. Regarding the investors, Worldline has strengthened its approach to SRI by answering to SRI questionnaires and by organising a dedicated Investor Day where Worldline ESG benefits have been presented. Internally, Worldline has continued to enhance CSR awareness throughout the Company, by organising dedicated events such as the Green Week during the 2020, the European Sustainable Development Week and the Mobility week.


Universal Registration Document 2020

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