Worldline - 2020 Universal Registration Document

DESCRIPTION OF THE GROUP’S BUSINESS Worldline’s Business Model

The infographic below illustrates how Worldline’s activities impact the different forms of capital (financial, manufactured, human, intellectual, natural, social and relationship capital), convert resources (inputs based on capital) into outputs (products and services, waste) and deliver outcomes (positive and negative consequences for the capital). It also consistently matches the Worldline Group’s contributions to the UN Sustainable Development Goals

2020 VALUE

VALUE CREATION FOR STAKEHOLDERS

WORLDLINE BUSINESS LINES & RESULTS

SDGS

FINANCIAL

The Group’s positioning across the extended payments ecosystem affords it an overview of the industry, permitting it to react quickly to regulatory or other changes and to capitalise on new opportunities generated by them. The Group’s objective is to enable sustainable economic growth and reinforce trust and security by making solutions that are environmentally friendly, accessible to all and support societal transformations.

Investors & shareholders

-4.6% revenue organic evolution 25.5% OMDA margin € 295 million free cash flow MANUFACTURED

C

Suppliers & Customers

9,817 Quality Score – Contracts’ Service Availability & Response Time* Percentage of strategic suppliers' expenses assessed by EcoVadis (54%)* 10.4 million terminals produced (Ing:10.4 M ; WL:148,163) INTELLECTUAL €147.4 million in R&D expense in 2020 (c. 340 on a proforma basis) A portfolio of ~1.701 patents HUMAN 63% employee satisfaction on GPTW Trust Index In 2020, the Great Place to Work Institute changed its methodology to calculate the Trust Index. In order to remain consistent with the evolution of Worldline employee satisfaction throughout the TRUST programme, we have chosen to publish the 2020 results using the old methodology % Training satisfaction % women 32.5% 8.2/10 Customer satisfaction* 0 significant fines for non-compliance* 79% of spending in local purchase* €338.9 M social contribution to be combined with amount collected for charitable organisation NATURAL

c. € 4.8 BN 2020 PROFORMA REVENUE (i.e. including 12 months contribution of Ingenico)

Customers

47 %

OF 2020 PROFORMA REVENUE

MERCHANT SERVICES

Energising commerce with advanced payment services

Employees

19 %

FINANCIAL SERVICES

OF 2020 PROFORMA REVENUE

Engineering the most advanced payment processing platforms

SOCIAL AND RELATIONSHIP

Customers, Communities, Public Bodies

TERMINALS SOLUTIONS SERVICES

28 %

OF 2020 PROFORMA REVENUE

Enabling the global payments ecosystem through world-class terminals, solutions & services

Eco-efficiency in data centres 100% CO ؋ -eq- neutral offers until November 2020 92% renewable energy Circular economy

Communities, Public Bodies

MOBILITY & _՚ƘŽ ĪƊ IƘÅĿĪ ė SERVICES

7 %

OF 2020 PROFORMA REVENUE

Bringing payment and regulation expertise to new markets

2020 URD - SECTION A 2020 INTEGRATED REPORT P.34

2020 URD - SECTION D 2020 INTEGRATED REPORT P.1 ؋ -13-64

Universal Registration Document 2020

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