Worldline - 2020 Universal Registration Document

DESCRIPTION OF THE GROUP’S BUSINESS Worldline’s Business Model

Worldline’s Business Model C.3

The presentation of the Company’s business model according to the International Integrated Reporting Council (IIRC) recommended framework is an expectation of the French transposition of the European Directive 2014/95/EU on the declaration of extra-financial performance (refer the Section D.1.3.3.3). This new expectation was an opportunity for Worldline to lay and strengthen the foundation for its value creation for all its stakeholders, including customers, employees, partners, investors or local communities in which the Company operates. The IIRC framework defines the business model as “the chosen system of inputs, business activities, outputs and outcomes

that aims to create value over the short, medium and long term”, meaning the system that converts the resources of the Company, through its activities, into outputs (products and services, as well as waste for instance) and eventually outcomes (internal and external consequences for the capitals/resources, positive and negative) to fulfil its strategic objectives and create value. The IIRC guidelines and consideration of inputs, outputs and outcomes aims to help clarify the organization’s positive and negative impacts on the six capitals considered in this framework: financial, manufactured, human, intellectual, natural and social and

relationship capital as described below.

SOCIAL AND RELATIONSHIP CAPITAL

C

NATURAL CAPITAL

FINANCIAL CAPITAL

MANUFACTURED CAPITAL

INTELLECTUAL CAPITAL

HUMAN CAPITAL

Financial capital

Manufactured capital

Intellectual capital

Human capital

Social and relationship capital Social and relationship capital includes intangible resources attributable to Company relationships with key external individuals (customers, suppliers, and institutions) that are necessary to enhance the Company’s image, reputation as well

Natural capital

Intellectual capital includes the processes and internal procedures that are useful largely based on knowledge and activities aimed at ensuring the quality and safety of the products sold. for corporate management,

Financial capital includes all the cash funds available to the organization to be used in its own business.

Manufactured capital includes real estate or leased properties, administrative offices, IT and logistics platforms in which the Company carries out its business;

Human capital includes the wealth of competencies skills and knowledge of those who work within the Company, as well as governance bodies.

Natural capital includes the Company’s activities that have a positive or negative impact on the natural environment, where the other 5 capitals operate.

it also includes the equipment necessary for carrying out its

operations, as well as the stocks of the products marketed.

as customer satisfaction.

Thus, such guidelines aim to encourage companies to take a broader view of the concept of value creation, as well as integrating and aligning financial and extra-financial performance. Based on the literature study and review of current reporting practices, Worldline published its business model according to

the IIRC guidelines, including: its relationship to the six capitals, its business activities and strategy , ist products and services (through its Business Lines), as well as its relationships with its main stakeholders and its main contribution to the United Nations Sustainable Development Goals.

Universal Registration Document 2020

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