Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reporting methodology and scope for non-financial indicators

The indicator is obtained by doing the following calculation: Number of Worldline’s strategic suppliers (Top 250 in spending by vendor group) evaluated by EcoVadis during the year / number of Worldline’s strategic suppliers (Top 250 in spending by vendor group). Detailed information related to GRI 205-2 KPI “Communication and training about anti-corruption policies and procedures” Awareness in Code of Ethics KPI is divided in the e-learning training for all employees available in the training platform of Worldline and virtual classroom webinar training for management employees. The following calculations are done in order to obtain the KPI: Percentage of management employees trained in Code of Ethics – Virtual Classroom training: Number of managers who need to be trained and were trained effectively during the year / Number of managers listed by HR department. Percentage of all employees trained in Code of Ethics – e –learning: Number of employees who have been trained during the year / Headcount December 31, Y-1. Exception 2020: due to carve out from Atos the e-learning was not anymore available to Worldline employees. It has been rebuilt, content and design wise, in 2020 and will be available in October 2020. The KPI will include completions status since previous e-learning update in 2017. Detailed information related to WL 7 “Revenue generated through sustainable solutions that contribute to societal and environmental progress in € million” WL 7 KPI is calculated based on the revenues of sustainably oriented offers that Worldline sells to its customers. These revenues are multiplied by an index that assesses the degree of sustainability within each offer. Sustainably oriented offers are identified and the associated indexes (degrees of sustainability) are set by Worldline Solution Managers based on their screening of offerings on 15 aspects (regrouping economic, social and environmental benefits provided by the offering). The overall process is coordinated by a dedicated person in the Corporate Social Responsibility team. Worldline portfolio continually evolves and the KPI definitions are subject to updates.

Worldline has made an effort to estimate the revenue linked to its sustainable solutions. To obtain this information, Worldline has calculated the revenue by business division and grouped the list of offers that are part of this division in proportion of their total contract value as reported in 2020. Then, Worldline applies the sustainability percentage obtained to the revenue, thus obtaining the revenue linked to sustainable offers. The percentage of sustainability is 0% when the sustainability analysis could not be finalised. Detailed information related to the KPIs GRI 201-1 “Direct economic value generated and distributed” and GRI 203-1 “Infrastructure investments and services supported” The information required in GRI 201-1 is mostly included in the financial statement of this document, however for the part relating to community investments Worldline reports the total social contribution reached in 2020. The reporting of this information is aligned with the guidelines of the London Benchmark Group related to the measurement of the community investment made by companies. It is detailed in Section D.4.5 of this document. Detailed information related to the KPI WL 8 “Customer innovation sessions delivered by Worldline for customers” This KPI represents the number of delivered Innovation sessions/workshops that are promoted by Sales and Marketing among clients Worldline. In these sessions, selected Technological & Business topics of customers’ interest are addressed to develop innovation awareness that help transform the customer’s business. In 2019, innovation sessions were promoted by Global Markets among clients of Atos and Worldline with the support of BTIC network. Following Atos crave-out, Worldline no longer have access to BTIC network. In 2020, the number of delivered innovation sessions are promoted by Sales & Marketing among clients of Worldline. The change in the definition of innovation sessions leads to a sharp increase in the number of sessions delivered in 2020. This is mainly explained by the fact that in 2019, only sessions held physically in the BTIC were accounted for. In 2020, sessions held at the customer’s site and all Worldline facilities across the world are taken into account. Due to Covid-19, innovation sessions delivered online were also taken into account.

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Universal Registration Document 2020

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