Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reporting methodology and scope for non-financial indicators

Delivered by trained teachers in a systematic intentional ● way within a school, higher education or university; With Curriculum, accreditation, certification; ● Intentional from the learner’s perspective: Learner explicit ● objective is to gain knowledge, skills and/or competences; Learning which is embedded in planned activities not ● always explicitly designated as learning (in terms of learning objectives, learning time or learning support), but which contain an important learning element. Non formal learning is intentional from the learner’s point of view; Is rather organised and can have learning objectives. ● The average hour of training is obtained as follow: (Cumulative number of training hours within the reporting period) / (Total headcount at the end of the reporting period) The following types of employees are excluded from scope: inactive employees, school trainees, apprentices, externals, graduates. Detailed information related to GRI 403-9 403-10 KPI “Absenteeism rate and health and safety indicators” The following absences are included in the absenteeism rate (absence days): Absence due to sickness and occupational accidents; ● Absent hours of all employees who were present for all or ● part of the reporting period, irrespective of whether they are still under contract to the entity at the end of the reporting period. There are two types of absence related to sickness: short-term sickness and long-term sickness. Detailed information related to GRI 102-44 and GRI 102-43 "Net promoter score" The Net Promoter Score (NPS) is used for measuring and improving customer loyalty. This methodology is based on the perspective that the customers can be divided into three categories: Promoters (score 9-10), Passives (score 7-8) and Detractors (score 0-6). The question “How likely is it that you would recommend Worldline to a friend or colleague?” is used to calculate the NPS. Worldline calculates the Net Promoter Score by using the difference between those who have been promoters and detractors divided by the total number of contracts. The reporting score is the same as of ‘Overall Customer Satisfaction (OCS) score’. Detailed information related to GRI 419-1 "Non-compliance with laws and regulations in the social and economic area" The reporting of the significant fines for non-compliance is linked to a Global procedure called “Litigation Docket,” which requires the reporting from the Countries to the Group

Short term sickness: Short term sicknesses do not imply a ● suspension of the employment contract. Short term sicknesses are calculated in hours; Long-term illnesses: Long-term illnesses involve ● suspension of the employment contract (the length of absences giving rise to long-term illnesses being taken into account varies depending on the country). The following categories of employees are excluded from scope: school trainees, casual workers, subcontractors, outside service providers, specific helped contracts. Detailed information related to WL 6 KPI “Turnover rate” Turnover is the generic term including both the voluntary and the involuntary attrition, and measures the annualized percentage of the Worldline employees who left the Company compared to the total number of employees in the Company in a defined period. The following calculation is performed: Turnover = (Total of OUT in the defined period *12/P) / Average headcount in the defined period Total “OUT” includes all headcount that left the Worldline ● headcount P = number of months in the calculation period ● The average headcount in the period has to be calculated ● as follows = (Opening headcount of the period + monthly closing headcount for each month in the period) / (P+1) The following categories of employees are excluded from scope: school trainees, casual workers, subcontractors, outside service providers, specific helped contracts. Litigation department of all fines, claims and penalties greater than € 100,000. The reporting follows this procedure and the results of zero (0) means that Worldline has no fines for non-compliance greater than € 100,000. Compared to other companies, this threshold is very low, and enables Worldline to have a clear and efficient control of the litigation issues within the Group. Detailed information related to WL 17 “EcoVadis assessment” EcoVadis aims at improving environmental and social practices of companies by leveraging the influence of global supply chains. EcoVadis developed a tool enabling companies to have their suppliers assessed according to CSR principles. Worldline continuously encourages its strategic suppliers to be assessed by EcoVadis on an annual basis. The strategic suppliers of Worldline are the Top 250 suppliers for whom the spending amounts are the most important during the exercise year (year N).

Detailed information related to other indicators (innovation, customer satisfaction, D.6.3.4 data protection, compliance, value chain, local communities)

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Universal Registration Document 2020