Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reducing our environmental footprint

Develop circular economy D.5.3

Promote circular economy throughout our payment terminal lifecycle [WL 10] D.5.3.1 Worldline’s main hardware equipment that is produced and delivered to customers is the Worldline payment terminal designed in Worldline Belgium. To be noted that the share of terminal sales activity in Worldline’s total revenue amounts to 14% in 2019. Worldline terminals designed in Belgium are produced by three suppliers: the main one is located in South-East Asia (Toshiba Tec. represents 75% of the production of Worldline terminals, with manufacture sites in Indonesia that are ISO 14001 certified), and the other ones are in Eastern Europe in Czech Republic (Connectronics) and in Hungary (Flex). The sections hereafter focus on Worldline terminals and exclude terminals purchased for resell to clients. entire Life cycle phases of a payment transaction, including the hardware (terminals, servers, network routers, etc.). The study focused on the scenarios ‘In shop transaction using card and terminal’ and ‘Remote purchase using mobile phone’. The selected geography is Belgium for the Bancontact (local) payment scheme. This study should allow Worldline to identify the significant environmental impacts of its payment solutions in order to better eco-design them and continue to reduce its global environmental footprint; Worldline terminals are compliant with the new RoHS 3 ●

Directive 2015/863 (they were already compliant with the previous RoHS 1 and RoHS 2), applicable since beginning of 2019. This new directive aims to limit the use of six hazardous substances in electrical and electronic equipment. This compliance has been certified by an independent third-party; Responsible sourcing of minerals used as components of ● the terminals (refer to this document, Section D.4.4.2.2). The Altran consulting firm is mandated by Worldline to ensure the compliance of Worldline terminals with RoHS 3 Directives as well as the ethical sourcing of rare minerals, in particular by collecting mineral certificates from suppliers to avoid purchasing minerals from conflict zones. Optimised delivery and use D.5.3.1.2 Avoiding thermographic paper waste: Besides, these ● workshops were also an opportunity for Worldline to challenge the necessity to provide printed receipts with customers. Indeed, providing mandatory printed receipts at every transaction has a significant impact in terms of thermographic paper. in 2020, thermographic paper represents 57% of the carbon impact of the payment terminals sold during the year. Thus, the new YUMI Worldline terminal launched in 2020 is the first terminal to be delivered without a ticket printer; Reducing CO 2 emissions relating to transports of sold ● terminals: Selection of production sites and transport modes has significant economic and environmental consequences as the multi-phase production process involves locations in Europe and Asia to address global market. Worldline also strives to optimise its supply chain in terms of cost and eco-impact through additional criteria for scenario evaluation that strengthens Worldline’s strategic decision-making processes. As of 2019, the Company has opted to use ship transport ( vs. air freight) as much as possible to reduce its CO 2 emissions and has implemented direct shipment processes between Indonesia manufacturing site and Australia market. In 2019 and 2020 around 25% to 35% of all Terminals produced in Indonesia have been shipped by Boat. Supplier spare parts are also shipped around 30% by boat.

Sustainable design D.5.3.1.1 In order to produce, use and recycle this hardware product in the most environmental-friendly way, Worldline proceed to the following actions: A carbon footprint assessment of its terminals over their ● life-cycle in 2014 to be able to offset 100% of their carbon impact since 2016. For more information, refer to Section D.5.2.3.3 relating to the offsetting programme; An environmental assessment of their life-cycle ● according to the ECMA 370 standard (European Computer Manufacturers Association), already used worldwide and recognized in the electronics sector as high level of compliance and environmental performance guidelines. By mid-2018, 100% of the terminals catalog was eco-declared with the ECMA standard (including portable and unattended devices); Organisation of eco-design workshops for payment ● terminals in 2017 , with external partners (Sirris and Agoria) to better measure, monitor and address the required actions to eco-design this product all along its life-cycle, from the design phase to production and recycling phases, including delivery and use by customers phases. Compliance with applicable environmental regulations is also taken into account. Thus, at each stage, engineers have to consider factors such as power consumption, the use of recyclable materials and environmentally friendly packaging. Thanks to these workshops, Worldline has identified new ways to reduce wasteful packaging and streamline logistics, notably during the delivery of its IT equipment, by promoting bulk packaging. In 2020 a study has been finished on the circular use of terminal hardware plastics containing fire-retardants but technical and operational obstacles prevent the implementation of a circular use of terminal plastics today; In 2020 Worldline finished a study on the environmental ● impacts generated by an electronic payment transaction. This study focuses on criteria as Climate Change (Global Warming Potential - GWP - gCO 2 eq), material resources, water depletion and primary energy use. It covers the

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