Worldline - 2020 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reducing our environmental footprint

Reused and recycled product D.5.3.1.3 Worldline is compliant with the European Waste Electrical and Electronic Equipment (WEEE) Directive 2012/19/EU on the polluter-pays-principle and product stewardship, and finances waste collection and recycling. Worldline supports all actions related to circular economy, especially with regards to the life-cycle of its main hardware products, the Worldline payment terminals designed in Belgium. Worldline Belgium is the major coordination centre for Terminal engineering and operations: Repair: Worldline strives to extend as much as possible the ● life duration of its terminals, either through maintenance service for rented terminals or through after-sales service for sold terminals. The Company offers to its customers an efficient repair services available to its worldwide customers. The repair/refurbishment process is organised to minimise the use of new parts and components. Terminals that are beyond repair are sorted for dismantling repurpose of usable parts in the refurbishing cycle. Terminals that can be repaired are cleansed and reprogrammed, all of these payment terminals can be reused. The terminals are collected in the warehouses where they are held in temporary storage and refurbished in repair centres. Such centres for Worldline terminals are managed by BWZ in Belgium (refer to this document Section D.4.4.2.1), Connectronics in Czech Republic for other countries in Europe, and Toshiba Tec. in Indonesia; Refurbish: Worldline reuses terminals that return after a ● cancelled rental contract. Worldline is actively pursuing the return of the terminals that are subject to a cancelled rental contract. These terminals are offered a second life as payment terminal for as long as the material is within PCI-compliance. This extends the lifespan of the terminal substantially. This refurbishment programme structurally reduces waste production as it avoids the fabrication of new terminals if there are still enough used terminals to go around. This process includes a cosmetically refurbishment in order to avoid electronic waste and expand the lifecycle of the hardware. Worldline is able to provide 50-80% of its demand for rental terminals with refurbished units;

Recycle: Different local organisations are in charge of ● collecting, dissembling and professionally disposing Worldline terminals at their end-of-life. For rented terminals, merchants are asked to return their terminals by courier or postal package. This way the collection rate of used terminals is above 90%. For sold terminals, merchants can either return the terminals using the same channel or merchants use the traditional recycling streams that are locally available. For the Belgian Terminal sales market, Worldline Belgium is a member of Recupel, this organisation supervises and registers the recycling flow of used electronic appliances. Payment terminals are classified as Non-household, professional ICT-equipment and WEEE waste. Worldline Belgium offers all Belgian Merchants the possibility to return their End-Of-Life terminal hardware in order to meet its take-back obligations for waste of electrical and electronic equipment (WEEE). The waste management of payment terminals is similar in France, where it is processed by Lumiver Optim and Defabnord. For other Terminal sales market, it is the local importing partner that takes care of legal obligations of product stewardship on waste collection and recycling. Returned terminals that cannot be reused or refurbished, are occasionally disassembled and their components salvaged. After a rigorous quality control, these components can be used as spare parts for new terminals. Non-recoverable components (cables, batteries, printed circuit boards, metal parts, housings) are sorted in dedicated containers and disposed to an accredited electronic waste removal company. The process of disposal is carried out by certified subcontractors, in accordance with best practices, ensuring the best environmental solution for each component. In 2018, Worldline Belgium started to use the service of the MCA Company to outsource waste handling and recycling services. For security purposes, all disposed WEEE terminal and components waste are shredded. This shredded material is offered for metal material recovery. Non-recoverable shredded materials like shredded housing plastic are incinerated for energy recovery.

Reduce waste induced by our activities [WL 10] D.5.3.2 ISO 14001 and waste tracking – As part of its ISO 14001 certification programme for all its sites above 500 employees, Worldline aims to achieve high quality waste management through waste sorting through collective bins at each floor, collection and recycling. Besides, Worldline has carried out actions to reduce food waste in its canteens, as demonstrated by the creation of biomass energy in Seclin (France). Posters explaining how to sort waste for composter are also displayed in the canteens in Seclin to encourage employees to adapt this practice at home.

Waste Electrical & Electronic Equipment (WEEE) – Worldline offices follow the same waste policy as payment terminals for the collection and processing of used or end-of-life WEEE. In Worldline business context, WEEE includes IT servers, storage robots, network switch, computers (laptops and desktops), monitors, printers, ink cartridges, battery chargers, adapters and electrical appliances.

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Universal Registration Document 2020