Worldline - 2020 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

Example of internal certifications in 2020

Example of external certifications in 2020

PAYMENTS Fundamentals ● PAYMENTS Certification ● PCI-DSS ●

ITIL Foundation V3 ● ISTQB ● Agile Methods ● Agile Scrum Leader ● Management 3.0 ● Project Manager PMP ● Project Manager Prince 2 ●

2. Sales Academy The Worldline Sales Academy aims to strengthen the Company competitive advantage by giving its sales staff the opportunity to develop their skills, increase their sales performance and customer relationships, enrich their knowledge of the market, and foster their personal growth. It includes a global catalogue based on both global and local needs, sales techniques and soft skills, through Miller Heiman trainings. In 2020, the 11 online trainings focusing on Worldline Sales Campaigns and aiming at facilitating learning on Worldline strategic portfolio have been completed 600 times. In 2020, an internal 2-days webinar road show with trainings and presentations of experts on different sales campaigns topics was also organised. Company and leadership culture Two new formats for Leadership training have been designed and tested in two pilots with 20 participants each. After evaluation the plan is to roll out these formats. First Line Leader (FLL) The setup contains four modules with digital content, collaborative and peer learning, pre-work and a personal development plan to build skills on return to the workplace. The target group for the First Line Leader Programme (FLL) is managers with a minimum of one year of management experience. The aims are the following: (i) increasing skills and confidence to lead and manage others; (ii) understanding the drivers as well as those of others and therefore make the most of the team’s own values and drivers; (iii) enabling participants to explore new and familiar skills to drive and motivate the team; (iv) practicing core skills essential for engaging with others; and (v) sharing best practices, real life situations and learning from other colleagues’ experiences. Senior Level Leader (SLL) The programme consists of a launch session, seven virtual workshops of three hours each and a closing session. These workshops will be interactive, reflective and pragmatic where key tools and skills are explored to really enable participants to further develop own leadership, own Worldline business insight, as well as develop the own team. Managers with at least five years of experience and second level or higher management responsibilities are the target group of the Senior Level Leader (SLL) programme.

The programme aims to consolidate and support your Leadership Growth by enabling you to (i) building deeper clarity about authentic leadership, strength and development priorities; (ii) deepening the appreciation for the Worldline context in which one operates; (iii) exploring postures to navigate changing and uncertain environment; (iv) cultivating engagement and trust in critical stakeholder relationships; (v) reinforcing confidence, accountability within own teams in the context of change; and (vi) sharing best practices real life situations and learning from other colleagues ‘experiences. The Manager Programme This programme aims to bring clarity and sense to manager’s function and to promote managers community through various events such as the conferences organised in France since a few years. In the continuity of 2019 actions, the steering committee continued to organise workshops on- siet and remotely. 2020 common thread for the Manager Programme was “taking care of myself”. In this sense, several events have been organised ( e.g. meditation workshops, conferences on various topics: the neurosciences, how to bounce in a crisis situation, positive leadership, etc.). Webinars have been proposed to support managers in the HR exercises. Moreover different tools such as the Manager Checkup and Perf Manage-R are now available for managers in order to reflect on their role and posture. Innovative management programme This programme initiated in France aims at giving all employees and managers access to the tools to enable them to develop autonomy, team cohesion and commitment. A 2-day training course is offered, where participants come in teams to discover and put into practice tools and methodologies (communication, ability to delegate, skills development, team building) to achieve a more agile organisation. A new training “become a facilitator” was added to develop the ability to activate collective intelligence. New short formats “meet-up” (30 minutes bi-monthly) have been proposed to discover a tool, present a concept, test a workshop, listen an experience feedback; on various topics. A community is assembled in a common tool (350 people) and all sessions usually gathered around 80 people. All information and replay are available in their blog: https://worldline.io/fr/innovateam/

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Universal Registration Document 2020

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