Worldline - 2020 Universal Registration Document



Worldline commitment and involvement regarding people with disabilities

Workplaces adjustments have been made in France, Belgium, Germany and Italy main sites and premise upgrade systematically considers accessibility for people with disabilities (with dedicated parking slots, adapted furniture, disabled-friendly toilets, special tables, extra phones for deaf people, etc.). Worldline also organised expert conference days, workshops and trainings around digital accessibility as well as training programmes for all its employees in order to foster the inclusion of people with disabilities in their teams, notably through the following initiatives: Actions are held throughout the year to better understand ● the consequences of illnesses and situations of disability through convivial moments such as shows or sports competitions; In France, sign language lessons are provided to make ● communication between deaf employees and their colleagues easier and, in October 2020, a new awareness session on autism was organised for all its employees. All these initiatives aim to support employees and applicants who are permanently or temporarily disabled, and encourage co-workers to be open-minded about disabilities.

Worldline also uses the support of the sheltered workshops sector on both internal purchases and response to tenders. Thus, Worldline applied the first social inclusion clause for public procurement in France in 2016 and added two other clauses since. In 2019, Worldline also renewed its trust with the GEIQ Emploi & Handicap which supports the Company in implementing the social integration clause. Besides, the Procurement department is regularly trained on the interest of using the sheltered workshops companies. As an illustration, Worldline relies on the services of such companies for diverse activities, such as maintenance of green spaces, replacements and selective sorting with “Le Grain d’Or” in Blois and Tours (France), “ANRH” in Tours, “Illunion” in Madrid, and “SERVICEA” at Rennes site for the reception desk. Moreover, the recycling and reprocessing of the payment terminals is carried out by a sheltered workshop meeting Belgian national criteria (refer to this document, Section D.4.4.2). Thus, in France, collaboration with sheltered workshops represents the equivalent of 11.21 FTE hiring. Worldline also launched a partnership with a sheltered workshop specialised in computing, the qualification and audit centre (CCQA) sub contracted with the APF (Association des Paralysés de France) . In Spain, Worldline has been collaborating with the Adecco Foundation since 2016, thus launching initiatives to help people with disabilities to find a job (refer to this document, Section D.4.5). Additionally, Worldline puts a specific focus in providing offers that integrate the “Inclusive Design Thinking” and the “Inclusive User Experience” (IUX), to better include people with permanent, temporary, situational, or changing disabilities in the use of digital solutions.


Universal Registration Document 2020

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