Worldline - 2019 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business

The 2019 European Sustainable Development Week ● event: from June 3 to 7, 2019, this event involved many employees and was marked by various local initiatives around sustainability. The purpose of these initiatives is to onboard Worldline employees and makes them aware of the Company challenges in terms of environmental and societal challenges worldwide. At global level, a webinar was organized with Worldline CEO who gave his vision about CSR for Worldline. The Company also published a sustainability booklet for its employees entitled How to be

a Worldliner with a sustainable lifestyle , a step-by-step guide to measure one’s footprint and to consume less,

save more and live better;

A global CSR survey: in 2019, Worldline has launched its ● first internal online survey related to its CSR strategy. The aim was to measure the level of awareness of employees regarding CSR in general, to evaluate their perception of Worldline CSR strategy, and to better involve them in CSR initiatives and actions.

Prioritize our most material topics through our materiality matrix [GRI 102-15] [GRI 102-46] D.1.1.3.3 [GRI 102-47] [GRI 102-49] [GRI 103-1 Economic Performance] [GRI 103-1 Market presence] [GRI 103-1 Indirect economic impacts] [GRI 103-1 Procurement practices] [GRI 103-1 Anti-Corruption] [GRI 103-1 Energy] [GRI 103-1 Emissions] [GRI 103-1 Employment] [GRI 103-1 Training and education] [GRI 103-1 Diversity and equal opportunity] [GRI 103-1 Customer privacy] [GRI 103-1 Socio-economic compliance] [WL3] Identification of Worldline main challenges [GRI 103-2][GRI 102-15] 1. Worldline’s CSR approach is based on a materiality analysis involving external and internal stakeholders -including that has enabled the Company to prioritize its CSR actions Worldline’s top management, has identified four main around the most critical topics for its business activities while dimensions of challenges described as follow: business, human taking into account its stakeholders’ expectations. The resources, ethics & value chain, and the environment. analysis, conducted in 2014 and updated in 2018, and

BUILDING CUSTOMER TRUST WITH RELIABLE, SECURED, INNOVATIVE AND SUSTAINABLE SOLUTIONS In the rapidly evolving environment of the payment and digital service industry, Worldline needs to adapt and continue to ensure a high quality and secure level of service and to design inspired, innovative and sustainable solutions in order to create value for its customers. These essential challenges correspond to the following GRI Standards elements: Product and service labeling, Product responsibility and Customer Privacy. For more information on GRI standards topics, see Section D.2.

BEING A RESPONSIBLE EMPLOYER BY REVEALING OUR EMPLOYEES’ POTENTIAL

In Worldline’s industry, having a qualified workforce, combined with integrating cultural diversity, is a key driver for the Company’s success. Worldline must attract, recruit, develop and retain employees who can provide the expertise necessary to meet its customers’ needs. These essential challenges correspond to the following GRI Standards elements: Employment, Training and education, Diversity and Equal Opportunity, Equal pay for men and women. For more information on GRI standards, see Section D.3.

LEVERAGING THE ECO-EFFICIENCY OF OUR DATA CENTERS AND OFFICES

ENSURING BUSINESS ETHICS WITHIN OUR VALUE CHAIN

Because its business involves data processing, which consumes large amounts of energy, Worldline strives to develop eco-efficient solutions to reduce its energy consumption – especially carbonized energy – thus contributing to the fight against climate change as well as proposing sustainable solutions to customers. These essential challenges correspond to the following GRI elements: Energy, Emissions and Product Responsibility. For more information on GRI standards, see Section D.5.

To maintain its credibility and the confidence of its stakeholders while processing finances and sensitive data, Worldline integrates business ethics as an absolute requirement and has zero tolerance for unethical behavior, be it within its organization or in its supply chain. Worldline also strives to contribute positively in the development of its local communities. These essential challenges correspond to the following GRI Standards elements: Economic Performance, Market Presence, Indirect Economic Impacts, Procurement Practices, Anti-corruption and Compliance. For more information on GRI standards, see Section D.4.

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Universal Registration Document 2019