Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business

Our CSR strategy [GRI 102-18] [GRI 102-19] [GRI 102-20] [GRI 102-21] [GRI 102-26] D.1.1.2 [GRI 102-27] [GRI 102-29] [GRI 102-30] [GRI 102-31] [GRI 102-32] [GRI 103-2 Economic performance] [GRI 103-2 Market presence] [GRI 103-2 Indirect economic impacts] [GRI 103-2 Procurement practices] [GRI 103-2 Anti-Corruption] [GRI 103-2 Energy] [GRI 103-2 Emissions] [GRI 103-2 Employment] [GRI 103-2 Training and education] [GRI 103-2 Diversity and equal opportunity] [GRI 103-2 Customer privacy] [GRI 103-2 Socio-economic compliance][GRI 103-2 Energy]

Our three differentiating axes D. for a sustainable business

A recognized CSR player through extra-financial ratings 3. and promotion of sustainability. Since 2014, Worldline has consolidated and improved its leading position in CSR through recognized extra-financial ratings such as EcoVadis, DJSI Index, Gaïa Index, Oekom, Vigéo, MSCI, Sustainalytics, ISS, etc. This dynamic allows Worldline to introduce innovative practices into its CSR program every year and to be recognized among the market leaders in the field of CSR. Our Corporate Social Responsibility D. governance A Social and Environmental Responsibility Committee at Board level In 2019, Worldline has decided to create its own Social and Environmental Responsibility Committee at Board level. Chaired by an independent member, this Committee is composed of 5 members, including 2 independent members, and the Director representing the employees. This Committee is in charge of preparing and facilitating the work of the Board for the review of: The Group’s social and environmental responsibility ● strategy, its impacts and the rollout of the related initiatives; The Group’s practices in respect of responsible purchasing; ● The Group’s social and environmental responsibility ● commitments in light of the challenges specific to the Group’s business and objectives; The evaluation of the risks and opportunities with regard to ● social and environmental performance; Social and environmental policies taking into account their ● impact in terms of economic performance; The annual statement on extra-financial performance; and ● The summary of ratings awarded to the Group by rating ● agencies and in extra-financial analysis. In addition, this Committee enables the CSR Officer to engage a permanent and interactive dialog with the Board of Directors. The Corporate Social Responsibility Officer The Corporate Social Responsibility Officer, reporting directly to Worldline’s CEO and member of the Management Committee, is responsible for the Company’s CSR strategy, monitoring the sustainability initiatives and promoting CSR values with internal and external stakeholders. The CSR Officer is responsible for a department composed of an international team of 70 people, present in 27 countries. The department has the responsibility of rolling out Worldline action plans at the Group level, as well as to communicate them internally and externally. Weekly follow-up calls and monthly work and

Since 2014 and its IPO, Worldline has developed an inclusive vision of its Corporate Social Responsibility (CSR), which reflects in its strategy, commitments, and more concretely in its operations and solutions. Having reached a level of maturity and recognition in CSR, Worldline’s ambition is to influence its sector as the European leader in the payments and transactional services industry. Worldline embraces the principle of shared value, which involves creating economic value in a way that also creates value for society at large by addressing its needs and challenges. In other terms, Worldline is connecting its success (financial profitability) with social progress (value creation for all its stakeholders, including improving its social and environmental footprint). To achieve its goal of being the CSR leader in the payment sector, Worldline has articulated its CSR strategy around three axes: An integrated vision that embeds CSR at the core of 1. Worldline’s business and processes. Worldline's ambition is to further embed CSR in its activities, culture, business lines and countries. In this regard, Worldline has identified in its materiality matrix CSR business challenges such as cybersecurity, data protection, sustainable offers and customer satisfaction, in addition to ethics, social and environmental challenges. This enables Worldline to truly integrate CSR at the core of its Company strategy and long-term ambition, while meeting expectations of all of its stakeholders. A long-term ambition with the TRUST 2020 program 2. that concretizes measurable commitments tracked with Key Performance Indicators. Based on the most critical challenges identified through its materiality analysis, Worldline reinforced its leadership by launching its TRUST 2020 CSR program in 2016. The program, in which the management team is strongly involved, presents a CSR roadmap and measurable commitments to sustainable development. The objective is to establish “trust at the heart of everything we do” within the Worldline ecosystem with all its stakeholders, developing trusting relationships with its customers and partners as well as its employees, investors and suppliers. To achieve this ambition, the Company has set specific and measurable CSR objectives for 2020, tracked via Key Performance Indicators (KPIs).



Universal Registration Document 2019

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