Worldline - 2019 Universal Registration Document


EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Integrating sustainability in Worldline’s business

Integrating sustainability in Worldline’s business D.1


Worldline's integrated strategy


Our integrated vision of CSR for a relevant and resilient business [GRI 103-1 Economic Performance] [GRI 103-1 Procurement Practices]

Building customer trust with reliable, secured, a. innovative and sustainable solutions The payments and digital solutions industry is undergoing many changes thaft are driving its complexity: the sophisticated nature of cybercrime, the increasing challenges of data protection, and the rising expectations for sustainable innovation. In the light of these trends, Worldline's challenge is to build customer trust with fully available and secure platforms and to increase value creation for its customers with In the fast-moving sector in which Worldline operates, it is essential to have a wide-ranging set of skills and intellectual capital and to continuously nurture the expertise of its employees while ensuring their development and well-being. For this reason, Worldline strives to be a responsible employer that reveals the potential of its employees. Ensuring business ethics within our value chain c. In a context of changing regulations, payment and digital companies are confronted with ethical, compliance and corruption challenges throughout their supply chain. These challenges imply a strong ability to collaborate with suppliers and subcontractors so that these latter align and respect similar CSR values to promote business ethics and preserve trust within the entire value chain. Reducing our environmental footprint through d. eco-efficient operations Facing the global warming challenge, data processing and IT equipment production activities are contributing to energy pressure, CO 2 emission and the scarcity of the raw materials. Worldline is deeply engaged in reducing its environmental footprint, on one hand by taking the opportunity to benefit from the eco-efficiency of its data centers and offices, but also by paying particular attention to its payment terminals, from their design to their end-of-life. sustainable and innovative solutions. Being a responsible employer b.

The digital revolution is rapidly disrupting information management and payment ecosystems, giving rise to emerging technologies, new business models and approaches such as GAFAs, as well as new players and non-traditional competitors such as neo-banks and Fintech start-ups. In addition the digital revolution is fueling new challenges, particularly in the areas of confidentiality, fraud, data usage, money laundering and energy transition, leading to new regulatory pressures: the regulation on electronic identification and trust services (eDAIS), the regulation on consumer protection with regard to the processing of personal data (PDR), the Payment Services Directive (PSD2), the anti-corruption Sapin II law and the Duty of Care law. These different challenges are driving the entire payment ecosystem towards new models whose stability is not yet assured. This complexity is reinforced by constant evolving demands from customers for customised services. The diversity of Worldline's activities and operating locations, as well as the complexity of its business environment, especially in the processing of sensitive data, together with the increasing pressure on resources, expose the Group to a variety of risks. However, these threats also create real opportunities in the digital industry, which are of particular interest for Worldline's activities. In order to meet the expectations of its different stakeholders, including its customers and to address these threats and opportunities, Worldline has integrated Corporate Social Responsibility (CSR) strategy at the heart of its business. The pillars of Worldline's CSR strategy are grounded both in the most critical issues for stakeholders and for Worldline's activities, namely: Building customer trust with reliable, secured, innovative ● and sustainable solutions; Being a responsible employer; ● Ensuring business ethics within our value chain; ● Reducing our environmental footprint through eco-efficient ● operations. This approach allows Worldline to closely integrate the management of financial and extra-financial risks and opportunities. For more information, refer to Section F.


Universal Registration Document 2019

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