Worldline - 2019 Universal Registration Document

D

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Reporting methodology and scope for non-financial indicators

Detailed information related to the AO 14 KPI “Number of sites certified ISO 14001” Worldline reports this KPI only for the sites that are directly controlled by the Company. Therefore, sites such as Worldline

Spain and Worldline Austria have been reported in the ISO 14001 list of Atos group because these country sites are shared with Atos. In total, two offices from Worldline in Spain and two in Austria are certified but reported on Atos group.

Detailed information related to Human Resources KPI D.6.3.3 All Human Resources indicators derived from the HR Information System (GRI 401-1, GRI 401-2, GRI 401-3, GRI 404-1, GRI 404-2, GRI 404-3, GRI 405-1, GRI 405-2, GRI 202-1, GRI 202-2, and AO 6) are based on an extraction made in January 2020. Due to late and retroactive entries on staff movements into the HR Information System, the actual situation as of December 31 is different from the one presented through the HR dedicated indicators. This difference, however, remains limited: it is approximately 1% of the total workforce at the end of the period. Employees from Six Payment Services are included into the reporting scope in 2019. SIX Payment Services employees are only included in the 2018 global workforce indicator. Detailed information related to AO 6 KPI “Diversity perception in Great Place to Work survey”

the calculation method has been changed for the Trust Index. Since 2016, a weighted average of the scores is provided by taking into account the number of people answering the GPTW survey by country. In 2018, for all the indicators concerning the Great Place to Work survey, the interns and employees in an apprenticeship are now included in the reporting scope. Detailed information related to GRI 404-1 “Average hours of training per year per employee” Average training by employee is calculated using the headcount closing 2018. This includes the hours recorded in the Atos formal training tools (SABA, McGaw-Hill, etc.). Detailed information related to AO 16/GRI 403-2 KPI “Absenteeism rate and health and safety indicators” The scope of the data taken into account to calculate absenteeism hours is related to sickness and accident leave. Detailed information related to WL 6 KPI "Turnover rate" The method for calculating turnover rate divides the number of employees leaving the Company by the final headcount at the end of the year. Detailed information related to AO 11 KPI “Total number of collaborative working communities” The use of the collaborative tools BlueKiwi and Circuit was gradually stopped during the year 2019. We have decided not to report this indicator in 2019 as it does not represent the ability of employees to work collaboratively.

In the KPI AO 6 relating Diversity perception, the countries assessed have a percentage of positive responses to each Great Place to Work item which has been converted into a group “percentage of Diversity perception” by dividing the total positive punctuation between the number of respondents. In 2018, for all the indicators concerning the Great Place to Work survey, the interns and employees in an apprenticeship are now included in the reporting scope. Detailed information related to AO 2 KPI “Employee satisfaction from the Great Place to Work survey” This indicator is based on the Great Place to Work survey. After a recommendation by the Great Place to Work Institute, Detailed information related to GRI 102-44 “Net promoter score” The Net Promoter Score (NPS) is used for measuring and improving customer loyalty. This methodology is based on the perspective that the customers can be divided into three categories: Promoters (score 9-10), Passives (score 7-8) and Detractors (score 0-6). The question “How likely is it that you would recommend Atos to a friend or colleague?” is used to calculate the NPS. Worldline calculates the Net Promoter Score by using the difference between those who have been promoters and detractors divided by the total number of contracts. Regarding the reporting scope, Worldline takes into account the eligible revenue for 2019.

Detailed information related to other indicators (innovation, customer satisfaction, D.6.3.4 data protection, compliance, value chain, local communities)

Detailed information related to GRI 419-1 “Non-compliance with laws and regulations in the social and economic area” The reporting of the significant fines for non-compliance is linked to a Global procedure called “Litigation Docket,” which requires the reporting from the Countries to the Group Litigation department of all fines, claims and penalties greater than € 100,000. The reporting follows this procedure and the results of zero (0) means that Worldline has no fines for non-compliance greater than € 100,000. Compared to other companies, this threshold is very low, and enables Atos to have a clear and efficient control of the litigation issues within the Group.

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Universal Registration Document 2019