Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Ensuring business ethics within our value chain [GRI 102-9] [GRI 103-3 Social compliance]

Assess suppliers’ and subcontractors’ D.4.4.2.3 CSR practices Gross risk identification and assessment: refer to ● Sections D.4.2.3.1 and D.4.2.3.2. Worldline’s ERM covers supply chain risk management and all Worldline's business partners are subject to a due diligence and validation process. In order to mitigate the risk associated with external providers, the Procurement department monitors sharply any new supplier creation. To facilitate any potential scoring or further investigation, any new supplier creation is registered in Worldline’s database with its identification numbers (such as Dun & Bradstreet number). All critical suppliers are physically met or visited periodically by purchasing or operations. Within the current existing supplier base, risk assessment and the design of risks mitigation plan for critical suppliers are part of the procurement team mission jointly with operations and CSR team. To go deeper in its supply chain specific risks and their assessment, the Group also launched in 2019 an analysis to classify and prioritize suppliers according to the inherent extra-financial risks they represent (sectorial, geographical, etc.). This will enable the company to better monitor and thus mitigate its main supply chain risks. EcoVadis score to assess the mitigation of inherent risks: ● To assess the CSR practices of its suppliers, and how these latter mitigate their extra-financial risks, Worldline asked, as part of the Atos group, its main and strategic suppliers (rank 1) to be assessed by the third-party EcoVadis rating agency on their CSR performance at any time during their contract. In 2019, Worldline was still part of Atos group procurement tool, but in parallel, the Company prepared the launching of its own sustainable procurement platform that will be implemented in 2020. This tool notably enables Worldline to maintain its TRUST 2020 objective that entails that the Company must encourage 100% of its suppliers who are rated below 40/100 on EcoVadis score to implement action plans to increase their CSR performance. This intermediate step is essential before any breach of contract as it positively contributes to change the entire ecosystem with sustainability practices, while maintaining an economic prosperity. However, if a supplier refuses to participate to an EcoVadis’ assessment or is not willing to cooperate with Worldline in order to improve its CSR performance, this supplier risks losing its contract with Worldline eventually.

Thus, in 2019, 113 suppliers were assessed by EcoVadis, representing 56% of total spending [AO17], while the percentage of strategic suppliers evaluated by EcoVadis was 45.2%. Supplier audit: As stipulated in clauses annexed in its ● suppliers’ contract, Worldline can perform different audits to its suppliers. These audits are carried out by the Industrialization and quality management team on request from the Procurement department. They require the supplier to provide information about its health and safety management, its safety policy, and whether or not it complies with the Business partner’s commitment to integrity. In case of serious non-compliance with the principles of the charter, the supplier shall report to Worldline within one week after the discovery. Within one month after the reporting of this non-compliance, the supplier will determine an appropriate action plan to become compliant and Worldline will determine with the supplier an appropriate timeline for its implementation. This strategy is supported by regular annual interviews of Worldline’s main suppliers. In 2019, the Company organized in September, for the second year, its annual meetings initiative with 16 of its strategic suppliers (in terms of total spending). In addition to suppliers already interviewed in 2018 and providing Worldline with hardware and software solutions, this new batch of meetings included new suppliers related to electricity and catering procurement which entail sensitive topics such as renewable energy sources, food traceability and biodiversity, etc. These meetings aim at: Assessing the CSR maturity of the strategic suppliers ● through concrete commitments (extra-financial ratings, OHSAS 18001 and ISO 14001 certifications, commitments to Global Compact principles, policies on mineral sourcing, etc.); Monitoring their progress and good will with respect to ● CSR actions; Identifying how to implement best CSR practices within ● their commercial offer (buying more sustainable food, favoring ecolabels, reducing energy consumption and packaging waste, etc.). Improve continuously the suppliers’ D.4.4.2.4 CSR performance

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169 Universal Registration Document 2019