Worldline - 2019 Universal Registration Document

EXTRA-FINANCIAL STATEMENT OF PERFORMANCE Being a responsible employer

In 2019, 91% of the total workforce across all locations received career -or skills-related training from the Company. KEY RESULTS Average training hours per employee [GRI404-1] 2015 2016 2017 2018

2019

Average hours of training that employees have undertaken during the year

18.99

25.14

28.13

26.32

21.44

2019 trainings

2016 trainings 2017 trainings 2018 trainings

Overall satisfaction with training course

86.50%

88.40%

87.75%

89.50%

Improvement of the required skills enabled by this training course

82.88% 85.42%

85.57% 88.47%

86.50% 88.63%

88.47% 89.73%

Satisfaction of the quality of the trainer

Satisfaction with the training methods used for this training course (f.e. practical work, exercises etc.)? Application of the training knowledge/skills in their current role

80.85%

84.28%

84.58%

86.39%

72.29%

74.62%

87.67%

85.47%

The global Training Plan [GRI 404-1] D.3.4.1.1 The Worldline Training Plan was developed based on three priority areas: to strengthen the technological expertise (IT delivery) of its employees, enrich the skills of the sales teams, and develop leadership in order to help managers grow in their jobs. Besides, other core trainings form and enforce the basis of Worldline culture.

1. Technological expertise/IT delivery Worldline strengthened the technological expertise of its employees by identifying both internal and external certification programs. The Company achieves 3,396 internal and external certifications in 2019, among the following certifications proposed.

D

Example of internal certifications in 2019

Example of external certifications in 2019

WHAT SHOULD YOU KNOW ABOUT PAYMENTS? : ● 17 CERTIFICATIONS Assessment Payment certification Modules 1 & 2 : 191 ● PCI-DSS FOR NEW JOINERS, INLCUDING NEW ● ACQUISITIONS: 2,423 CERTIFICATIONS

ITIL FOUNDATION v3 + EXAM : 101 CERTIFICATIONS ● ISTQB : 75 CERTIFICATIONS ● ATOS AGILE AWARENESS LEVEL : 56 CERTIFICATIONS ● MANAGEMENT 3.0 : 53 CERTIFICATIONS ● F5 : 53 CERTIFICATIONS ● PROJECT MANAGER LEVEL 2 : 40 CERTIFICATIONS ● 2. Sales Academy The Worldline Sales Academy aims to strengthen the Company competitive advantage by giving its sales staff the opportunity to develop their skills, increase their sales performance and customer relationships, enrich their knowledge of the market, and foster their personal growth. It includes a global catalog based on both global and local needs, sales techniques and soft skills, through Miller Heiman trainings. In 2019, 100 sales employees participated in sales training courses such as Payment for sales, Prospecting, Pitching to win and Sales methodology. This year, 6 trainings focusing on Worldline Sales Campaigns have been created in order to facilitate learning on Worldline strategic portfolio.

Program management training Worldline also offers a management training to provide high quality training for all employees working in projects, thus putting project management standards into practice throughout the Company. It is a combination of networking, peer to peer learning, instructor led training and e-Learning. It addresses experienced Senior Project Managers who are developing their careers towards a Program Manager level. In 2019, Worldline launched two new international sessions with 21 participants from 8 different countries (Belgium, France, Germany, Italy, Luxemburg, Netherlands, Switzerland and UK).

145 Universal Registration Document 2019