WORLDLINE_REGISTRATION_DOCUMENT_2017

Corporate Social Responsibility report Being a responsible employer

D.3.6.4

Smart Working Conditions

consequences for employees, the joint-venture between Worldline SA and equens SE. The employee representatives’ body was involved from the very beginning of this project in the SE Committee and the Works Council in each country. Monitoring work on the integration of Equens into the Worldline Group was also part of the agenda. Another example of Worldline social dialog is embodied in the real involvement of trade unions each year in Belgium with regard to the collective bonuses. Collective parameters are determined together with employer and employee representatives and collective targets for the ongoing year are set. Each employee contributes to the achieving these targets. Besides, the different WC’s in Belgium, the Netherlands and Luxemburg were recently consulted on the possible M&A topics ongoing in 2017 in the different Business Lines. Collaboration [AO11] Four years after the launch and deployment of the “zero e-mail” program, collaborative tools are now in widespread use across Worldline. The use of tools such as ZEN/blueKiwi and SharePoint is now firmly anchored in the Company’s working practices. The new tool Circuit brought by Unify that joined the Atos group in 2016 has been introduced in Worldline in 2017 and presents complementary advantages such as ongoing individual and group conversations, audio and video calls, screen sharing and guest access. This tool is progressively adopted by employees. As part of Atos Digital Workplace initiative, a study is being conducted to better integrate these tools to facilitate their use among employees. These technologies provide substantial benefits to the Company and the employees: For the Company: More independent posts by the ● members, information and knowledge are shared more rapidly between teams. Additionally, when large numbers of employees arrive in the Company, for example following a merger, blueKiwi, Circuit and SharePoint are also powerful - means of communication; For the employee: Quicker answers, quicker searches for ● expertise, recognition of skills (an employee can be a member of several communities and be visible to a wider and more open audience), visibility of employees within the Company and more career opportunities. Another aspect of the collaborative landscape is the Enterprise Content management (ECM) system, which is part of Knowledge management (KM). Together with blueKiwi and Circuit, SharePoint is useful to Worldline employees in several respects: Management of versions: all changes made to a document ● are kept and can be consulted or retrieved; Co-editing: simultaneous modification of documents by ● different contributors; Easy searches and access to reference information: ● description of commercial offers, etc. Social &Knowledge Sharing D.3.6.5.2

Worldline gives priority to permanent and full-time working relations with its employees: 98.76% of people in the total workforce are under a permanent employment contract and 91.92% of these people work full time. Nevertheless, Worldline accepts part-time work situations if an employee considers that it is better for his or her work-life balance. [GRI 102-8]. Worldline operates in collaborative mode, allowing remote working, which offers more flexibility for employees in their work-life balance. All these initiatives, used to create a healthy and smart working environment, help lower the Company’s absenteeism rate. The rate of absenteeism among operational employees was 2.78% in 2017 [GRI 403-2]. In 2017, 18 occupational accidents were reported [GRI 403-2]. Worldline managers take part regularly in the European Work Council meetings to present Worldline’s activities. The Secretary of the Atos group SE Committee is a Worldline employee. In addition, two of the six representatives from Atos group SE Committee are Worldline employees. During Ordinary Meetings, topics of common interest are discussed at the Group level, such as Group strategy, announcements of financial results, acquisition plans, sales forecasting, quality issues and WellBeing@Work projects. Social dialog is a fundamental part of Worldline culture. Several Worldline employees also sit on the Board of Directors and have access to confidential and strategic information. D.3.6.5.1 In addition to holding regular meetings with the Societas Europaea (SE) Committee, Worldline management and employee representatives have also agreed to set up other Committees to enable constructive, practical dialog, in the interest of all concerned. For example, subjects to be discussed by this commission are: Participation Committee; ● Data Privacy; ● WellBeing@Work. ● Worldline acknowledges that employee representatives must play a comprehensive role concerning the most important and confidential issues faced by the Company. In each Worldline country, the Works Council and employee representatives meet on a regular basis as required by labor laws, or attend extraordinary meetings to address specific topics. In 2017, French, German and Belgian Works Councils were informed about the new equensWorldline organization and its An effective social collaboration Sharing@Worldline: a culture of D.3.6.5 ongoing social dialog

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Worldline 2017 Registration Document